Collections Specialist - Customer Service Rep - A-Line Staffing Solutions

Collection Recovery Specialist needed in Johnston, RI - ONSITE Position! - Don't miss out on this great opportunity offering $22.00 per hour!

Don't miss out on this opportunity to get in with a big time company! 

What you can expect in this role:
• Field a variety of customer calls with a passion to deliver high quality solutions for our customers
• Help customers through their financial hardship by offering a wide variety of assistance and options
• Extensive training utilizing some of the most advanced techniques and tools, including an advanced AI training tool to give our colleagues the most realistic experience possible
• Dedicated support from leaders and peers to support your development and performance
• A work culture that believes in the power of working together and supporting the unique needs and career aspirations of each individual
• Satisfaction and pride in producing high quality work

Day to Day Responsibilities
• Collect payments on predefined accounts through problem resolution, servicing and negotiation techniques.
• Adhere to policy and compliance guidelines regarding security of customer information.
• Adhere to system documentation, policies and procedures to ensure accurate operational reporting.
• Review account status, advise customer of current status, and request additional information as needed on inbound / outbound calls.
• Ability to consistently and proficiently negotiate payments on accounts within all level stages of delinquency within one line of business.
• Ensure operational goals are met as set by department standards.
• Achieve a quality score as set by department standards.
• Adheres to provided schedule.

High School Diploma Required Associates preferred

MUST BE FLEXIBLE FOR ALL SHIFTS: POTENTIAL ROTATING WEEKEND SHIFT

Hours per Week: 40 hours

Work Schedule: M-F 8am-5pm

Creative and Flexible shifts to fit your lifestyle.

Please apply now! - An A-Line Team member will reach out shortly with the next steps! 

#ALINE5