Collections Representative - Life Surge

Job Title: Tuition Support Specialist

Employment Type: Full Time, 40 hours/week 

Reports to: Collections Manager

FLSA Status: Non Exempt  

Who We Are

LIFE SURGE is a leading company in the industry of faith-based live events and financial education programs. One of the fastest growing organizations in the country, LIFE SURGE exists to inspire, transform and equip people to build their personal impact in ways that glorify God. By annually producing 20 events and providing financial education to thousands around the nation, we do just that.   

We are a team of experienced professionals who are passionate about helping people learn, grow, and connect so they may live more enriched lives. Our culture is one where we celebrate one another, individually and as a team. We look to acknowledge and reward our star performers. Let your light shine in our company! 

Opportunity 

We are seeking a skilled and results-driven individual to join our team as a Collections Specialist. In this role, you will be responsible for actively contacting customers and ensuring the timely collection of outstanding payments. As a key contributor to our revenue collection efforts, you will work in the Collections Department to achieve departmental goals and maintain positive customer relationships. 

Essential Duties  

• Proactively contact customers to collect outstanding payments in a timely manner. 

• Demonstrate a high level of professionalism, empathy, and customer service while effectively addressing customer inquiries and concerns. 

• Resolve payment disputes and negotiate payment arrangements in accordance with company policies and procedures. 

• Update customer account information and payment statuses accurately. 

• Utilize a variety of communication channels, including phone calls and emails, to facilitate successful collections efforts. 

• Maintain comprehensive and accurate records of all collection's activities, ensuring proper documentation for reference and reporting purposes. 

• Collaborate with the Collections Department to develop and implement effective collections strategies. 

• Meet or exceed assigned collection targets and Key Performance Indicators (KPIs). 

Qualifications 

• Previous experience in collections or a similar role, with a proven track record of meeting collection targets 

• Strong communication and negotiation skills 

• Ability to handle challenging customer interactions with tact and professionalism 

• Proficiency in using computer programs and software for collections management 

• Excellent organizational and time management skills 

• Detail-oriented with a focus on accuracy in recording collections activities 

• Ability to work independently and as part of a team 

• Familiarity with collections regulations and best practices is a plus 

Job Benefits 

• Health, Dental, Vision, Life, Holiday and Paid Time Off. 

• Non-corporate, casual, entrepreneurial, comfortable, fun, and proactive work environment.  

• High-level performers, disciplined, and self-motivated people will do VERY WELL in this environment. 

LIFE SURGE is an Equal Opportunity Employer. We value diversity and seek to empower each individual while supporting the many perspectives, skills, and experiences within our workforce. All employment is decided based on qualifications, merit, and business needs. 

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