Collections Representative - Hybrid - Sedgwick Claims Management Services, Inc.

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Collections Representative - Hybrid

PRIMARY PURPOSE: To collect the maximum amount of overdue funds from higher volume accounts and to ensure discrepancies with customer accounts are resolved in Business to Business collections.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• • Resolve accounts receivable issues, such as invoice discrepancies and customer overpayments, by providing excellent customer service.
  • High volume of inbound and outbound email and phone calls for B2B collections.
  • Monitors and maintain large portfolio of accounts
  • Active communication with cash application, operations and billing to ensure the highest level of accuracy on customer account reporting.
  • Enlist the efforts of Sales and Senior Management when necessary to accelerate the collection process. Communicate and follow up effectively with sales departments regarding customer accounts on a timely basis.
  • Reconciling customer accounts by reviewing credits, cash on account and short pays in order to provide the client with an accurate aging.
  • Proactive approach in resolution of aged AR, including answering daily emails.
  • Active communication with internal departments and business units in order to ensure smooth and accurate cash application.
  • Reviewing accounts for trends or billing issues and working with external teams in order to clear up the issues and fix prior billings and ensure future billings are accurate.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Client account reporting to various stake holders

QUALIFICATIONS

Education & Licensing
College degree preferred in Accounting or Business field.

Experience
One (1) year of experience or equivalent combination of education and experience required.

Skills & Knowledge

• Oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Good organizational skills
• Good customer service skills
• Problem solving skills
• Ability to work independently and in a team environment
• Working knowledge with Excel
• SAP experience preferred

#CollectionsRepresentative

#Collections

NOTE:  Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.  They are not intended to constitute a comprehensive list of functions, duties, or local variances.  Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.