COLLECTIONS REP - Spherion

We are seeking a compassionate and empathetic Collections Representative to manage and resolve overdue accounts. The ideal candidate will prioritize building rapport with clients, understanding their financial situations, and collaboratively developing effective payment solutions. This is a full-time, temp-hire opportunity once a reliable attendance record has been established as well as a positive work ethic. Hours are 8am-5pm Monday-Friday with overtime if desired. $14-15/hr depending on experience, with monthly commissions available.

Responsibilities:

• Monitor accounts to identify outstanding debts and proactively contact clients regarding overdue payments.
• Engage with clients through calls and emails to negotiate payment plans, ensuring solutions are tailored to individual circumstances.
• Maintain accurate records of all communications and payment arrangements.
• Collaborate with internal departments to update account statuses and address any discrepancies.
• Stay informed about industry regulations and best practices in debt collection.

Skills:

• A compassionate nature.

Qualifications:

• Previous experience in collections or a related customer service role is preferred.
• Exceptional communication and interpersonal skills, with a focus on empathy and active listening.
• Excellent problem-solving abilities and a patient, resilient demeanor.
• Proficiency in MS Office and familiarity with database management.
• High school diploma required; an Associate's or Bachelor's degree is a plus.

If you are looking for a rewarding role working with people to truly make a difference, apply today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).