Collections Manager - Financial Staffing Resources, Ltd.

FSR is a leading provider of premier talent for credit unions (Direct -Hire) specifically recruiting for the credit union industry.  Our experienced placement professionals have an unparalleled understanding of our client’s business culture and candidate expectations. We expertly match our candidates talent to our clients need for any all staff levels within the credit union organization, from teller to CEO we can make it happen for you.

Join our team as a Collections Manager, leading a high-performing team responsible for servicing members with past-due consumer and residential loans. This role requires exceptional leadership, risk management, and problem-solving abilities, along with expertise in late-stage collections, skip tracing, bankruptcies, and repossessions.

Key Responsibilities

Team Leadership:

• Develop and manage a cohesive, high-performing team.
• Set department goals and ensure accountability through performance management.
• Foster employee engagement through training and incentive programs.

Collections Operations:

• Implement strategies and processes for effective collections management.
• Leverage advanced technology, including AI and automation, to improve efficiency.
• Oversee asset recovery, legal processing, and compliance with FDCPA.
• Provide data analysis and reporting to guide decision-making and achieve goals.

Cross-Functional Collaboration:

• Work with Lending, Risk, Legal, and Technology teams to align strategies.
• Maintain effective communication and cooperation across departments.
• Deliver regular updates and insights to senior leadership.

Future-Focused Innovation:

• Stay updated on industry trends and best practices to drive innovation.
• Use a mix of human resources and technology to enhance member service and operational efficiency.

Performance Expectations

• Achieve acceptable delinquency and loan loss ratios.
• Foster accountability and role clarity within the team.
• Encourage innovation by inspiring curiosity and promoting problem-solving.

• Experience:
  • 5+ years in financial services, with 2+ years in leadership roles in a credit union or bank.
  • Proven expertise in collections, sales, and digital strategies.
• Skills:
  • Strong interpersonal, analytical, and problem-solving abilities.
  • Proficiency in Excel, CRM systems, and predictive modeling tools (e.g., Python, R, SAS).
  • Familiarity with collections technology, including AI-driven tools and automation systems.

Why Join Us?

Be part of a dynamic, member-focused organization that values innovation and collaboration. Lead a team dedicated to delivering outstanding service while driving results.

Apply today to make a meaningful impact in financial services!