Collections Manager - FIRST SERVICE CREDIT UNION

Role: Responsible for overseeing collection activities for FSCU by protecting the assets of the credit union and the credit reputation of the member when possible by identifying and collecting all delinquent loans and credit cards, which are late, delinquent, potentially delinquent or charged-off.

Essential Functions & Responsibilities:

• Locate and contact delinquent members by phone, mail or in person to discuss their account(s) in a timely and consistent manner as outlined in the Business Plan.

• Maintain delinquency and collection history on all delinquent loan and performance activity. Prepare weekly collection update for Supervisor. Prepare monthly delinquency reports for Management and the Board.

• Carries out supervisory responsibilities for collection staff in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and solving problems.

• Interact with outside collection/repossession agencies for updates and performance on charge off/repossession accounts, and the sale of credit union collateral.

• Submit corrections to appropriate credit-reporting agencies, when necessary.

• Process bankruptcy court notices and, if necessary, appears in court proceedings.

Performance Measurements:

1. Perform daily collection activities on all delinquent loans. Exercise sound independent judgment when recommending actions to be taken on delinquent accounts. Implement and execute all management-approved decisions.
2. Communicate effectively with members on delinquency situation and appropriately document situation and causes in the Symitar collection system. Offer recommendations to member during their financial hardship to include extensions, refinancing, etc. or re-writing on signature loan.
3. Interact with the credit union attorney if necessary on bankruptcy claims and legal actions
4. Ensure the proper adherence to credit union delinquent notice policies and procedures and ensure all collection practices are within and in accordance with governmental and regulatory policies and procedures.
5. Keep updated and educated in all areas relating to loans, law changes, collection practices, and any other areas that would enhance the Loan Department.
6. To maintain a highly qualified staff, sufficient to meet long-term organizational goals.
7. Accept individually accountability and responsibility for success of FSCU which includes meeting assigned goals/projects.

Knowledge and Skills:

Experience - Five years collections background with supervisory experience in financial institution of related field. Formal training should be supplemented with continuing education.

Education - (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).

Interpersonal Skills - Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills - Mortgage Collection experience in areas of Loss Mitigation, Foreclosure, and Asset Liquidation. Working  knowledge of all applicable laws and regulations affecting lending and collections, including bankruptcy and repossession proceedings. FCRA knowledge. Ability to gather, assemble, correlate, and analyze facts to develop solutions. Strong written and verbal skills, ability to communicate effectively.10-Key Calculator and typing skills. Analyze and interpret Credit Bureau Systems. Must have a proactive attitude toward members, supervisors, co-workers and the credit union. Must be proficient in Microsoft Office products, including but not limited to Word, Excel, email and Outlook. Advanced leadership, communication, and organizational skills. Ability to maintain a high level of confidentiality at all times.

Physical Requirements -

While performing the duties of the job, the employee is regularly required to :

-position self to move about the work area

-reach, grab, sort

-communicate in person and via telephone with others

-identify and recognize small font communication

-ability to transport a minimum of 10 pounds