Collections Lead - Lexipol LLC

At Lexipol, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift.

Working at Lexipol means making a difference – day in and day out.

The Work:
The Lexipol O2C (Order to Cash) team is responsible for billing, customer collections and cash application.  We are responsible for generating timely and accurate invoices, ensuring collection of monies owed by customers, and the timely and accurate application of these remittances to accounts receivable. We provide regular and ad hoc operational KPIs and reports as well as communications to internal stakeholders.  

The Collections Lead is responsible for facilitating the collection of monies owed by our clients. The individual will monitor accounts receivable statements to identify debts owed to Lexipol, contact customers and/or internal business partners to notify them of overdue payments and document debts collected, promise to pay commitments and other collection notes as applicable. An understanding and familiarity of how city and state governments work is extremely helpful in managing payments owed by our customer base.

The Collections Lead will report to the Order to Cash Senior Manager and manages the Collection Specialist(s). They will work very closely with the cash application and billing team members, as well as CSMs and others in the business related to all aspects of Collections.

This is done through working in these areas of focus:

• Monitor and resolve over-due accounts across multiple subsidiaries.
• Manages the Collection Specialist(s) and is responsible for their performance, development, coaching, hiring and disciplinary actions to ensure the efficient operation of Collections.
• Train team members and others as necessary on our systems and strategies for collecting from a government-based clientele.
• Prepare collections list to assign to the Collection Specialist and other team members that may assist in collections from time to time.
• Define, implement and track KPIs and targets.
• Review and research receivables status across all subsidiaries prior to contacting customer.
• Collect over-due amounts, including promise to pay, or negotiate payments plans with clients.
• Maintain records of contacts and attempted contacts with delinquent accounts and record any payments collected or promise to pay commitments received from the client.
• Prepares monthly aging reports and work with Customer Success Managers on collections.
• Collaborates with Customer Success Managers to ensure client receives requested information (e.g., invoice copies, etc.).
• Work with the billing team to resolve client issues and complaints concerning invoices.
• Work with cash application to ensure monies received are applied accurately and based on customer remittance information.
• Prepares list of AR write-offs for management approval and works with third party collection agency.
• Submit regular weekly collection status reports.
• Present and implement effective collections strategies.
• Maintain a continuous improvement mindset for the Collections process, looking for new ways to gain efficiency.
• Ensure all internal controls are executed as required.
• Support the optimization of NetSuite and other systems and/or tools.
• Assist with ad-hoc and special projects as required.

Requirements:  To be considered for this role, you will have this experience:

• High School diploma required.
• 3 or more years experience collecting from a local, state or federal government organization (law enforcement, fire, corrections etc.)
• Minimum of 3 years people management experience specific to performance management, interviewing/team building, corrective action and establishing individual and team metrics
• Minimum of 3 years experience with a ERP system such as (NetSuite, SAP, Acumatics)etc. 
• Must have strong proficiency with Excel using pivot tables with v or x lookup 
• Must have the ability to analyze aging reports and determine collection strategy
   
• Preferred Experience:
• Associate or Bachelor’s degree in accounting/finance, or related field preferred.
• Experience with Collections from city and state government agencies is preferred.

Target Outcomes/ Target Results:

• Monitor and track AR Aging and Collections against KPIs and targets.
• Manage Collection for portfolio of accounts, actively reaching out to customers by phone and email to secure payments or promise to pay commitments.
• Assign Collection list to Collection Specialist(s) and monitor performance against targets.
• Prepare monthly AR aging report and work with CSMs on over-due accounts.
• Maintain accurate and complete Collection notes.
• Prepare AR write-off list for approval.
• Provides information to the third-party agency to pursue collections where needed.
• Continuously improve processes: document current processes and optimize to increase efficiency and/or eliminate non value-add work, and document optimized processes.
• Support external audit with timely and accurate documentation.

Employee Value Proposition:

• The Collections Lead will report to the Order to Cash Senior Manager.
• The Collections Lead will manage the Collection Specialist(s)..
• Be responsible for all Lexipol Collections activities.
• Invest yourself in excellent performance and be developed and mentored accordingly
• The workload and commitment of our team is best suited to individuals looking for fast-paced, deadline oriented, challenging, and varied assignments.
• With a focus on continuous improvement, there are lots of opportunities to be creative and make a difference in how we optimize our processes.

The Environment:

• The Order to Cash team is highly productive and works with urgency every day to serve the needs of our internal and external customers.
• We collaborate closely together to find solutions to problems.
• We are dedicated to each member of the team maximizing their potential.
• We regularly work on systems implementations and process improvements as the business continues to grow and evolve.
• We praise our team members for their great work and celebrate successes together.

Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.

Compensation and Benefits:

Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan.

About Lexipol:

Lexipol empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are the experts in policy, training and wellness support, committed to improving the quality of life for all community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. Lexipol serves more than 2 million public safety and government professionals in over 12,000 agencies and municipalities. For additional information, visit www.lexipol.com.

Lexipol Is an Equal Opportunity Employer (EOE)

Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.

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