Collections - Associated Staffing Incorporated

We are seeking a dedicated and customer-focused individual to join a great team as a Collections Customer Service Representative. This position offers a unique opportunity for growth and development in a dynamic work environment. As a Collections Customer Service Representative, you will be responsible for handling cold calls, answering phones, processing payments and refunds, resolving billing and customer credit issues, updating account status records and conducting collection efforts.
Summary of the Collections position:

• Location: Grand Island, Nebraska
• Schedule: Monday - Friday 8 AM - 5 PM and Saturday 8 AM - Noon (flexible hours)
• Compensation: $13/hour during training with potential for incentives

Responsibilities of the Collections position:

• Conduct cold calls and answer incoming phone calls from customers
• Process payments and refunds accurately and efficiently
• Resolve billing and customer credit issues in a timely manner
• Update account status records and initiate collection efforts when necessary
• Contact clients to inquire about overdue payments and negotiate repayment plans

Requirements for the Collections position:

• Excellent customer service skills with a patient and stress-resistant demeanor
• Strong computer skills and ability to navigate multiple software applications
• Ability to multitask effectively in a fast-paced environment
• Previous experience in customer service or related field preferred
• High school diploma or equivalent

If you are a motivated individual with a passion for customer service and a desire to excel in a challenging role, we encourage you to apply for this position now for an opportunity to join this team and embark on a rewarding career journey!
Associated Staffing is an award-winning staffing agency with five locations in Nebraska and we partner with top employers in these markets. When you apply with us, your application is considered for more than one opportunity. Our service is free to job seekers, as our clients pay a fee to bring them qualified candidates.
Benefits of working through Associated Staffing:

• Free service
• Weekly pay
• Direct deposit
• Referral program

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