Collections CSR - Murray Resources

A leading law firm is seeking a Customer Service Representative to handle client interactions and ensure timely and professional resolution of account-related inquiries. The ideal candidate is a goal-driven and resourceful communicator with strong listening skills and the ability to navigate complex client needs.

Salary + Additional Benefits:

• $17/hr
• Medical, Dental, Vision, Life Insurance
• 401K - company match

Location: Central Houston, TX
Type of Position:Temp-to-Hire

Responsibilities:

• Take inbound and outbound phone calls to collect past due accounts.
• Negotiate payment terms, set up payment plans, and process payments.
• Monitor debtor accounts and follow-up to ensure payments are made in a timely manner.
• Utilize various skip tracing techniques and collection strategies to locate the right parties.
• Review accounts to identify adjustments, discrepancies and create a request for resolution.
• Handle debtor disputes and overcome objections.
• Perform all other duties as assigned.

Requirements:

• Previous experience in customer service and collections
• Bilingual in Spanish is a plus
• High School Diploma or GED
• Flexibility to work Mon-Fri 8am-5pm, 9am-6pm or 10am-7pm with a rotating Saturday CST 
• Availability of overtime as needed
• Basic computer skills and math skills required
• Knowledge of FDCPA, HIPAA, state and local collection laws and the ability to be licensed in all states is preferred
• Excellent written and verbal communication skills

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.