Collections Clerk - Modern HR

Waste Resource Technologies (WRT) is a fully-integrated waste collection, recovery and conversion company with operations in California and Hawaii. We use proven technology from leading material recovery and bioconversion companies to transform waste into sustainable resources such as renewable natural gas, baseload electricity, and natural soil amendments. To us, effective waste management includes making a positive contribution to the environment. We take care to consider not just your needs, but the needs of your neighborhood and the planet as a whole. 

What We’re Looking For:

We are seeking an experienced and reliable Collections Clerk to contact clients and collect outstanding payments. This position will work on the collection efforts and delinquency controls of the company, ensuring money billed and owed is received correctly and promptly. The Collections Specialist must balance between maintaining trustful relationships and ensuring timely payments.

What You Will Do:

• Monitor accounts to identify outstanding debts.
• Investigate historical data for each debt or bill.
• Find and contact clients to ask about their overdue payments.
• Take actions to encourage timely debt payments.
• Process payments and refunds.
• Resolve billing and customer credit issues.
• Update account status records and collection efforts.
• Report on collection activity and accounts receivable status.
• Ensures proper preparation and delivery of letters, notices, and other communications regarding delinquent accounts.
• Conducts, or assists third parties in conducting, skip-tracing according to established practices.
• Negotiates with customers to amend repayment terms, as appropriate.
• Recommends legal action for specific accounts and follows through, as necessary.
• Communicates the status of delinquent accounts to the Senior Collection Manager or other appropriate personnel.
• Contacts creditors and consults attorneys as needed for settlements on bankrupt accounts.
• Reviews accounts and recommends for charge-off as appropriate.
• Ensures the security and privacy of customer information and files.
• Performs other customer service-related duties as assigned.
• Other duties as assigned by Controller.

What You Will Bring:

• At least 1 years of experience in collection and credit work, or a similar role preferred.
• Basic understanding of applicable state and federal collection laws including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
• Knowledge of billing procedures and collection techniques (e.g. skip tracing)
• Proficient in Microsoft Office Suite or related software, and customer relations software.
• Ability to work with a team and independently.
• Basic understanding of statistics and data analysis.

What We Offer:

• Great community culture and comprehensive benefits package including: group health coverage, 401K, and sick and vacation pay accrual.
• Hourly, full time, direct hire position. Pay negotiable based on experience.

Waste Resources is an equal opportunity employer and we are committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability, and per the Fair Chance Ordinance will consider qualified applications with criminal histories in a manner consistent with the ordinance.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.