Collections Assistant at ELITE ACTION FIRE EXTINGUISHING EQUIPMENT & SERVICE

Ronkonkoma, NY 11779

About the Job

Collections Assistant

ELITEACTION is looking for Collections Assistant to join their growing team at 80 Air Park Drive Suite B, Ronkonkoma, NY (11779)

Job Description:

This position is primarily responsible for managing collection activities and all levels of delinquency up to charge-off; supports all aspects of collections on all accounts & assisting in business office of commercial or industrial establishment.

Duties and Responsibilities:

Core duties and responsibilities include the following. Other duties may be assigned by management

Responsible for filing, pulling invoices for payments received and answering phones
Negotiates payment of all current and past due accounts by direct telephone and written correspondence.
Initiates correspondence regarding delinquency status; updates customer account information.
Identifies and monitors potential problem accounts.
Utilizes collection techniques to resolve accounts according to company’s policies and procedures.
Researches, resolves, corrects, and prevents invoice discrepancies by active interaction with customers, sales, and other appropriate staff/departments.
Research and mails credit memos and duplicate payment letters.
Researches and resolves all short payments within departmental policies and procedures.
Performs detailed account reconciliations as needed to resolve complex disputed receivable issues.
Communicates status of account problems on a regular basis.
Prepares monthly client account analysis summaries.
Recommends collection strategies and/or efforts.
Performs other related duties as assigned by management.

Qualifications:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively.
Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at various levels across the company and customers.
Demonstrated ability to work well with cross-functional groups.
Have a positive attitude and always keep a solution-based and customer-focused mindset.
Take pride in quality of work and attention to detail.
Professional in-person and phone presence and etiquette

Compensation & Other Benefits:

$18 - $22 Hourly
Medical Coverage: Comprehensive healthcare coverage to ensure the well-being of employees and their families.
Vision Plan: Access to vision care services, including eye exams, glasses, and contact lenses, to maintain optimal eye health.
Dental Benefits: Coverage for preventive, restorative, and emergency dental care to promote dental health and hygiene.
401(k) Retirement Plan: Retirement savings plan with employer contributions and investment options to help employees plan for their future financial security.
Life Insurance: Protection for employees and their loved ones with life insurance coverage, providing financial security in the event of unforeseen circumstances.
Paid Time Off (PTO): Flexible paid time off policies to support work-life balance, allowing employees to take time off for vacations, personal days, and sick leave.

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