Collections Analyst - Corps Team

Our client, a water technology provider, is seeking a Collections Analyst for a 10+ month contract opportunity.

This role is remote but requires the consultant to come onsite as needed for service meetings. For this reason, our client will only consider candidates located near Charlotte, NC or Pittsburgh, PA who can easily attend meetings in their office location.

 

Overview

Act as liaison between creditors and customers to collect outstanding payments. Responsibilities include monitoring assigned accounts, contacting debtors to begin the recovery process, and negotiating debt payments. They may also prepare repayment plans in order to increase collections.

 

Job Duties

• Credit Cards - Credit card payments for both in Paymentech and Cardx, including incoming calls and virtual CC processing
• Credit Hold - Review of Sales orders more frequently under $10K for potential release from credit hold, aligning with collection efforts
• Invoice Uploads - Invoice uploading of government portals such as IPP and WAWF.com
• Pulling Backup - Saving debit memo for white glove customer disputes and/or request copy of Debit memo to work dispute
• Matching/Offsetting - Reconciling/ Matching Debit memos and credit memos for offsetting,
• Invalid Chargeback Follow-up - Send & Follow-up on Requested Payback of invalid deductions/debit memo taken by customers
• Wrong Check Remits - Contacting A/P departments to change remittance address for checks going to DEW Branches or to an old/wrong address. This would be for customers who do not do ACH or Wire payments
• Move Customers to ACH - Contacting customers to change to ACH/Wire payments
• Final Demand/3rd party Collections - Sending out emails / escalations per DOA reviews and approvals needed- either for final demand letters or D&S. Based on outstanding balance, certain DOA reviews and decisions are needed and follow up emails / tracking down the correct persons to respond if an area does not respond to initial requests
• Following up with CSR on any credits identified as needed beyond the weekly disputes calls or identified credits advised
• Research Unapplied Cash - Assistance on unapplied cash report for DEW– researching/ contacting customers to secure written authorization on where to apply OR if no open AR, begin refund process

 

Requirements:

• 3-5 years experience in B2B Collections
• Must be proficient in Microsoft Excel, Word, and Outlook
• SAP proficiency preferred
• Excellent verbal and written communication skills

 

Pay Rate: $35 -$37/hour