Collections Administrator - Lexitas

PART - TIME

SUMMARY:  

The Collections Admin is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.

Essential Functions: 

• Independently produces A/R aging and delinquency reports in applicable operating systems.
• Documents all assigned customer accounts in applicable operating system with collection notes regarding customer contact, payment promises and next steps to resolve delinquency or required escalation points.
• Reviews open accounts for collection efforts
• Makes outbound collection calls in a professional manner while keeping and improving customer relations
• Resolves client-billing problems and reduces delinquency, applying good customer service in a timely manner
• Collects customer payments in accordance with payment due dates
• Identifies issues attributing to account delinquency and discuss them with management
• Reviews and monitors assigned accounts and all applicable collection reports
• Required to meet or exceed Company DSO guidelines of 90 days or less on assigned Portfolio of Collection Accounts.
• Provides timely follow-up on payment arrangements
• Mails correspondence to customers to encourage payment of delinquent accounts
• Faxes documents to accounts and provides follow up
• Safeguards confidentiality of the medical records and complies with all local, state, and federal laws pertaining to medical records. Assures compliance with all HIPAA regulations concerning use, retrieval, storage and sharing of medical records.
• Any other duties of similar or lesser nature as required.

COMPETENCIES, SKILLS AND ABILITIES

• Proficient in Microsoft Office products required
• Strong to advanced excel skills required
• Demonstrated leadership in teamwork, special projects, and complex assignments
• Must be a positive team player and be able to communicate with team members
• Ability to analyze complex issues and articulate solutions
• Excellent organizational skills
• Deadline-oriented and ability to multi-task
• Excellent written and verbal communication skills; ability to communicate with all levels of personnel in a large organization.
• Clear, concise written and verbal communications with customer/client is paramount.

EDUCATION / EXPERIENCE

• Associates degree preferred
• A minimum of two years prior collections experience, including interaction with a large customer base
• Experience with cloud-based software such as NetSuite, Intacct, Microsoft Dynamics, or QuickBooks
• Flexibility to work in rapidly growing environment
• Attention to detail, good organization, communication, and problem-solving skills
• Experience working in a multi-function, multi-geography environment preferred

SUPERVISORY RESPONSIBILITIES: 

This role does not have supervisory responsibilities.

LANGUAGE SKILLS

Ability to effectively present information and respond to questions from internal and external customers whose first language is English.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

TRAVEL REQUIREMENTS

This position does not require travel.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time with or without notice.

AAP/EEO STATEMENT

Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

EOE Employer/Vet/Disabled.  

If you require reasonable accommodation in the application process, please contact Human Resources at HRDept@lexitaslegal.com for assistance.  All other applications must be submitted online.