Collaboration Operations Support Analyst - Real Time Messaging at Genesis10
Charlotte, NC 28281
About the Job
Genesis10 is currently seeking a Network / System Engineer with our client in the financial industry located in Charlotte, NC and Plano, TX. This is a 12 + month contract position.
Responsibilities:
Requirements:
Desired Skills:
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Responsibilities:
- Execute processes in support of the IT infrastructure and resources required to plan for, develop, deliver, and support IT services and products to meet the needs of a business within required SLAs
- Prepare for new or changed services, management of the change process and the maintenance of regulatory, legal, and professional standards
- Manage and support infrastructure applications and related data repositories on a day-to-day basis
- Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand
- Apply applicable information security procedures to maintain compliance across infrastructure applications
- Manage the performance of systems and services in terms of their contribution to business performance and their financial costs and sustainability
- Support the development of continual service improvement plans to ensure the IT infrastructure adequately supports business needs
- Facilitate the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization, and initiation of action
- Documentation of root causes and implementation of remedies to prevent future incidents
- Install, configure, and troubleshoot Application(s) used to support IT Services
- Act as third level resources for Collaboration application(s)
- Collaborate effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution
Requirements:
- 2 to 4+ years' experience with Microsoft Lync/Skype/Teams (IM, Online-Meeting w/content sharing, Persistent Chat Rooms, Mobile IM, B2B Federation, P2P Audio/Video, Audio conferencing & Softphone/Enterprise Voice)
- Cisco UC Suite (Teams, Jabber, Jabber EV, Webex)
- 2+ years Microsoft PowerShell and scripting technologies
- Experience with monitoring technologies (Splunk, SCOM, SiteScope)
- Solid understanding of Active Directory, Server, Database (SQL); and networking & voice technologies
- Solid understanding of Linux server, networking, and storage technologies
- Experience with virtual platforms (client and server) and Microsoft Office products
- Capable of working effectively under a high pressure and demanding work environment
- Experience in problem identification, troubleshooting and resolution
- Excellent written and verbal communication skills
- Ability to effectively interface with key software/hardware partners such as Microsoft, Cisco, Smarsh, Mattermost, Integrated Research, and Red Hat
- Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset
Desired Skills:
- Telephony and network experience
- ITIL Certification and in depth understanding of ITIL principles, functions and processes
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)
• Remote opportunities available
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)
• Remote opportunities available
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
