Cold Chain Dispatcher - Cargomatic

Who We Are

Join a rapidly growing company revolutionizing the transportation industry! Cargomatic is the #1 technology platform and digital marketplace for powering world-class, local trucking. Local trucking is the lifeblood of every regional economy, and yet this $82 billion industry still relies heavily on phone calls and fax machines. We are using technology to solve complex, real-world problems every day, and giving full transparency to the shipping process.

Cargomatic is transforming the way goods move around metropolitan areas by seamlessly connecting shippers with more than 35,000 professional drivers. It facilitates several thousand shipments per day, and cuts shipping-related carbon emissions by eliminating empty miles. We are solving complex, real-world problems for the industry, and giving full transparency to the shipping process.

Cargomatic was named to the list of Built In Best Places to Work for 2023, 2024, & 2025, which recognizes the benefits we offer, our people first culture and commitment to supporting our employees’ success, growth and well-being.

Cargomatic is the leading technology platform driving efficiency in intermodal and drayage transportation. We are dedicated to connecting shippers with carriers to streamline logistics while providing exceptional service. Our expanding cold-chain operations focus on delivering temperature-sensitive goods safely and efficiently.

Position Overview:
We are seeking an experienced Cold-Chain Dispatcher to join our operations team in Savannah, Charleston, or Jacksonville. The ideal candidate will have proven expertise in cold-chain logistics, including the transportation of temperature-controlled freight, and be passionate about maintaining high service standards in this critical industry segment.

Key Responsibilities:

• Coordinate and manage the dispatch of refrigerated trucks to ensure timely and safe delivery of temperature-sensitive goods.
• Monitor and track shipments in real-time, proactively resolving delays or issues to meet customer expectations.
• Maintain compliance with all federal, state, and local regulations governing cold-chain transportation.
• Collaborate with drivers to optimize route planning, reduce dwell time, and ensure proper equipment handling.
• Communicate with customers and internal teams to provide status updates and address concerns.
• Ensure proper documentation, including temperature logs, bills of lading, and delivery receipts.
• Monitor refrigeration units to confirm they meet required temperature settings and resolve any operational discrepancies.
• Develop and maintain strong relationships with drivers, carriers, and customers to foster long-term partnerships.
• Analyze operational performance to identify areas for improvement in efficiency and cost-effectiveness.

Qualifications:

• Mandatory: Minimum 2 years of experience in cold-chain logistics or refrigerated freight dispatch.
• Familiarity with temperature-controlled equipment and its operation.
• Strong knowledge of DOT regulations, especially those specific to refrigerated freight.
• Proficiency in dispatch software and load tracking platforms.
• Excellent problem-solving and communication skills.
• Ability to multitask and thrive in a fast-paced environment.
• Detail-oriented and committed to maintaining the integrity of temperature-sensitive goods.

Preferred:

• Experience working with drayage or intermodal transportation.
• Knowledge of the Southeast U.S. logistics network, including Savannah, Charleston, and Jacksonville markets.

The expected salary range for this role is $60,000 to $75,000. The actual base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

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