Cocktail Server: Spirt and Bower - Grand Bohemian Lodge Greenville

An inspiring career awaits you! 
 
The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!

Grand Performers may enjoy a range of benefits, including:

• Marriott Employee Discounts Worldwide
• Competitive Wage & Discretionary Bonus Program
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

JOB SUMMARY

The overall objective and The purpose of Cocktail Server is to provide hospitable service to our guests. The incumbent is responsible for serving food and beverage to our guests to create an exceptional guest experience. They are to provide the highest level of service in support of the mission, core values, standards, and goals established by the company

CORE RESPONSIBILITIES

• Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature
• Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette
• Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control
• Maintain the integrity of Company proprietary information and protect Company assets
• Maintain a thorough knowledge of menu items, beer, liquor, and wine
• Present menu, answer questions, and make suggestions regarding food and beverage.
• Explain, pair and recommend wine from the wine list
• Serve food and beverage in a genuine, friendly, professional, and efficient manner consistent with the Kessler image and standards
• Clears and resets counters or tables after each course.
• Assists dining room servers in the food and beverage service sets tables, serve guests as directed by the server, keep menus clean, the clean table between servings, menu knowledge.
• Assists with providing tables with beverages.
• Removes solid linens and replaces them with clean linen.
• Transports dirty dishes to the dishwashing station.
• Polish silver and glass as needed.
• Present menu, answer questions, and make suggestions regarding food and beverage.
• Seat guests in the dining room
• Explain, pair and recommend wine from the wine list
• Serve food and beverage in a genuine, friendly, professional, and efficient manner consistent with the Kessler image and standards
• Relays orders to kitchen through POS and helps serve courses from kitchen and service bars
• Total’s bill and accepts payment
• Proficiently utilizes the property management systems and follow cash handling procedures
• Sets up bar & dining room in a thorough and swift manner
• Sets up dining room when needed in a thorough and swift manner
• Relays orders to kitchen through POS and helps serve courses from kitchen and service bars
• Total’s bill and accepts payment
• Clears and resets tables at conclusion of each course
• Assist bartenders as needed
• Stock and polish glassware
• Complete opening and closing procedures as well as daily side-work
• Proficiently utilizes the property management systems and follow cash handling procedures
• Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications
• Maintain a neat and organized work area to include adhering to sanitation standards according to state law and health codes
• Maintain complete knowledge and comply with company policies and procedures
• Maintain neat, clean, and professional appearance according to standards
• Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions
• Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
• Develop and maintain a positive working relationship and support the team to achieve our goals
• Attend required training and meetings
• All other duties as assigned, planned or un-planned

KNOWLEDGE, SKILLS , AND ABILITIES 

• Knowledge of wine, alcoholic and non-alcoholic beverages
• Knowledge of guest service etiquette and proper food and beverage serving techniques
• Ability to perform all tasks related to cocktail server and proficiently use job-related software, property management systems, and office equipment
• Ability to remain calm in various situations, use sound judgment and effectively solve problems
• Ability to work quickly, prioritize, and maintain service at multiple tables at a time
• Ability to read and interpret documents such as safety rules and procedural manuals
• Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages
• Strong written, verbal, and interpersonal skills.

MINIMUM QUALIFICATIONS

• High school diploma, GED Degree, or related training equivalent - required
• 1+ year of relevant work experience in similar scope and title – required
• Experience within luxury brand/markets - required
• Student or graduate of hotel management – preferred

SUPERVISORY RESPONSIBILITIES

• None

WORK ENVIRONMENT

• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.

PHYSICAL DEMANDS

• While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand and walk up to 8 hours daily.
• Push, pull, and lift up to 20 lbs. 
• While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus,  airplane, or other means of transportation which require sitting, waiting and standing for long and short periods of time.

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.