Cocktail Server - Overnight - Hollywood Casino at Penn National Race Course
Grantville, PA 17028
About the Job
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
WE LOVE OUR WORK.:- Establishes rapport with guests and creates a friendly and fun atmosphere.
- Maintains well-groomed appearance in accordance with Food & Beverage Grooming Standards for Cocktail Servers at all times in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.
- Responsible for prompt, efficient, and courteous beverage service to casino guests in accordance with HCPN policies, procedures, and standards.
- Knowledge of PLCB and RG standards.
- Knowledge of alcoholic and non-alcoholic beverages and awareness of new drink trends.
- Monitors guests needs on a continuous basis and ensures all requests are promptly fulfilled.
- Accurate and efficient use of POS system.
- Monitors guests' alcohol intake in accordance with RAMP training.
- Assists other Beverage personnel with maintenance such as sidework, opening/closing duties.
- Participates as a team member with all servers, bartenders, barbacks, supervisors, and any other casino personnel to ensure efficient operations.
BRING US YOUR BEST.:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
- High School Diploma/GED; we will provide any necessary training for this position.
- Must have the ability to read, write, and speak English.
- Must have the ability to respond to common inquiries or complaints from guests.
- Must have the ability to read and interpret documents, such as safety rules.
- Must have the ability to present information and respond to questions from guests.
- Must have the ability to perform basic math skills.
- Must have the ability to solve practical problems and deal with a variety of situations.
- Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).
- Ability to operate POS Systems.
- Must qualify for a license with the Pennsylvania State Racing Commission and meet any credentialing requirements of the Pennsylvania Gaming Control Board.
- Must be able to obtain proper food handler certification and RAMP certification.
STAY IN THE GAME. FOLLOW US.:We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, and online gaming via theScore |BET.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer