Coachlight Clinic - Medical Aesthetician/Laser Technician - Cosmetic Physician Partners

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

We are seeking a dedicated Medical Aesthetician/Laser Technician to join our team at Coachlight Clinic & Spa at our Ankeny, IA location! The ideal candidate will be passionate about helping people achieve their maximum potential along their health and wellness journey through various healthcare means, and possess the skills necessary to provide exceptional care.

Job Summary

This individual will be responsible for the delivery of elective skin care services (including lasers, skin tightening, microneedling, facials and CoolSculpting) for patients, and working under the supervision of Dr. Robbins. Other responsibilities include patient education on treatment plans. Ensures the patient is satisfied with elective skin care services AND products recommended and continues to return to receive skin care treatments. Knowledge of all services provided and cross-sells whenever possible.

Education and Experience:

• High school diploma; college degree preferred.
• At least two-years experience in a medical office/med spa working as a clinical aesthetician with laser experience.
• Licensed Iowa Aesthetician or Registered Nurse.

Essential Skills and Abilities:

• Possesses wide-ranging knowledge of skin care treatments, elective/aesthetic services and products. This includes products which are sold in the office and a general knowledge of other products not offered. The benefit is to be able to answer questions patients might have about benefits/differences between products. (i.e. medical grade vs. nonmedical grade)
• Substantial knowledge of medical office procedures and terminology.
• Appropriate telephone etiquette and excellent communication skills.
• Computer skills.
• Obtains patient signatures on appropriate forms.
• Good problem-solving and analytical skills.
• Ability to work as a team member.
• Well-organized with attention to detail.
• Ability to manage multiple projects simultaneously.
• Treats patients and co-workers with respect.
• Empathetic with patient's needs and concerns.

RESPONSIBILITIES:

Primary Responsibilities

• Provides patients with complimentary consultations including nonsurgical and skin care consultations.
• Provides patients with instructions and educational materials that relate to their unique skin type and recommend adjustments to their skincare regimen as appropriate.
• Determines patient skin care goals and objectives; recommends products and services that can reasonably facilitate attainment of those goals.
• Seeks advice and supervision of physician as required on treatment protocols and notifies the physician of any patient noncompliance/issues.
• Responsible for the coordination of any correspondence to patients regarding their skin care treatment plan, product usage, or home care instructions.
• Maintains patient medical records includes consultation discussions, detailing all treatment procedures, elective products, medication history, email and phone communications and educational materials received. All documentation must be completed within 48 hours of patient's appointment.
• Performs treatments according to patient skin type, based on education and type of machine using to performing the treatment. Must be fulling trained on machine before treating paying patient.
• Works diligently to build new clientele and keep existing clientele coming back.
• Follows the Employee Manual Policy book and all HIPAA compliance requirements.
• Maintains treatment rooms and work areas in compliance with OSHA standards.

Secondary Responsibilities

• Monitors equipment to ensure proper operation and maintains said equipment in accordance with manufacturer guidelines.
• Participates and attends in-service educational programs, staff meetings, office events/seminars, community events representing the clinic.
• Tracks referral sources, sends thank-you letters to the source and existing patients as ways to build clientele and make the patient and the referral feel special. Use referral cards and promote discount/cross-selling opportunities to new and existing patients.
• Requests and stocks inventory and supplies as needed for maintaining treatment rooms and retail areas.
• Maintain a valid aesthetician or registered nursing license in accordance with state regulations.
• Shares cleaning duties with the team and general duties as assigned.

Benefits & Schedule:

• Medical, Dental, Vision, Life Insurance
• 401 (k) with company contribution
• PTO & Holidays
• Monday – Thursday 9 AM-6 PM. Friday 9 AM-5 PM

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