Co-Op, Operations Analytics (Fall, 2024) - Delta Air Lines Inc.

Operations Analytics co-ops will work with analytics professionals supporting one of the following functions or departments: 

• Competitive Analysis & Schedule Support (CASS) - Optimize aircraft schedule to maintain peak on-time performance 
• Corporate Safety, Security & Compliance (CSSC) - Support the safe and secure operation of the airline
• Crew - Pilot and Flight Attendant operations and performance efficiency
• Delta Connection (DC) - Support end to end analytics and cross-divisional operational initiatives and improvements for the operation of Delta’s regional airlines
• Flight Operations (FOP) - Aircraft and gate to gate operations and performance
• In Flight Services (IFS) - Customer onboard experience and catering operations and performance
• Operations & Customer Center (OCC) - On-time flight metrics
• Technical Operations (TOP) - Maintenance operations

Though individual responsibilities will vary by function, some examples are given below:

• Measure current operational performance and/or customer satisfaction
• Identify optimization opportunities to reduce injuries and security line wait times
• Research, analyze and interpret operational data
• Develop new reports and dashboards and automate existing ones
• Perform reliability/root-cause analysis for parts and maintenance
• Evaluate and provide recommendations for improvement of key operational metrics including aircraft time at gate, gating efficiency, and feasibility of aircraft schedules
• Seek operational improvements to reduce aircraft taxi time and flight time
• Maintain, run and improve staffing models to support airport operations
• Provide strategic and operational support and develop performance metrics and goals
• Develop success factors and statistical evaluations of new procedures and systems

• Students must be able to complete the below schedule while actively enrolled in school:
  Fall 2024
  Summer 2025
  Spring 2026
  
  
  • Undergraduate students in pursuit of a Bachelor’s degree in Computer Science, Analytics, Economics, Industrial Engineering, or Information Systems in a 4-year degree program
  • Must be available for three alternating semesters
  • Candidate is team oriented and highly supportive of continuous improvement methodologies
  • Strong organizational, project management, and verbal/written communication skills are essential
  • Proficiency in Microsoft Office Suite and data analysis
  • Proficiency in BRIO or similar database query tool knowledge and Macro programming is strongly preferred
  • Consistently prioritizes safety and security of self, others, and personal data. 
  • Embraces diverse people, thinking, and styles. 
  • Possesses a high school diploma, GED, or high school equivalency. 
  • Is at least 18 years of age and has authorization to work in the United States.