Co-Living Leasing Consultant - Flock DC

Washington, DC 20001

About the Job

About Nest DC

Every Nester is committed to delivering the standard of excellence we promise our clients, our tenants, our colleagues and our community. We go the extra mile ... every single time. We use common sense, the principles of customer service and exceptional values when we do our work. We work hard, we play hard and we’re invested in the growth of our company, but with continued excellence in service. Flock LLC is the mother bird of Nest DC. When the Flock takes flight, we all do!

Position Overview

Pay Rate: Hourly base rate + commission, estimated annualized total income of $65k-70k+

Classification: Full time, Non-Exempt

Location: 87 Florida Ave Office and our portfolio properties

Office Hours: 9AM-6PM, M-F

Position Objective

The Nest DC Co-Living Leasing Consultant, driven by a commitment to excellence, strives to maximize property occupancy and elevate client satisfaction through expertly managing the leasing and turnover processes. This position will take ownership of in-person and virtual showings, lease negotiations, lease execution, and successful move-ins with the ultimate goal of happy new residents and impressed owners. They will commit to exceptional customer service while prioritizing Fair Housing practices and Nest DC property management standards. Through data-driven insights and proactive networking, they seek to forge strong partnerships, cultivate a robust resident pipeline, and contribute to the organizational growth and reputation of the Co-Living Department.

As such, the following will be core responsibilities:

Manage Marketing + Leasing Process

Manage and maintain online listings to optimize potential renter interest and minimize building vacancy
Support a goal of 90%+ occupancy at assigned buildings
Balance client’s priorities for rental rate and lease terms, negotiating with prospects as necessary
Collect important property information and have stong knowledge of buildings and room specifics. Be comfortable answering questions and cross-selling between buildings when appropriate.
Utilize provided tools and best practices to schedule and conduct showings for properties
Have a plan for each building and troubleshoot listings that are not leasing within expectations
Explain the application process and requirements to prospects, work with them to complete applications
Process applications on the same day, or within no more than 1 business day
Keep the application dashboard updated, approving, denying or closing out applications in a timely manner and within the guidelines
Accurately offer, monitor, and execute leases to prospects ensuring correct terms, addenda, and attachments. Cancel offers that are past the deadline.
Track executed leases and be able to report trends and statistics and trends back to the team
Network & form partnerships with potential lead funnels to build a pipeline of prospective residents
Work with the Nest DC social mediateam to take marketing videos and content for website, marketing, and social media.
Utilize client feedback and team tasks to analyze processes and systems, identifying improvements or changes that can be made internally
Maintain practices in line with Fair Housing laws

Manage Move + Turnover Process

Receive move-out notices from current residents, provide them with move-out information and support
Oversee the turnover process, making sure rooms are turned and cleaned on schedule
Conduct regular inspections of units and bedrooms to maintain high aesthetic standards
Upon lease execution, send move-in steps and information to the Future Resident
Ensure that the first month’s rent and move-in fee are paid within the required time frame and in full
Manage the remote access control system, assist Future Resident with troubleshooting as needed
Collect and verify the renter’s insurance from the Future Tenant
Track move-in ready status, collaborating with Maintenance and Cleaning teams to make sure room is ready on time
Schedule, plan, and coordinate move-in with Future Residents, answering any questions about the building and process
Be available on an emergency basis for any issues with weekend/off-hour move-ins
Connect with new residents within two business days of their move-in to ensure satisfaction

Community Building + Resident Relations

Improve and maintain the experience & reputation of the building among residents
Attend calls and in-person meetings with residents as needed to resolve issues
Monitor and address online reviews. Goal of 4+ stars at each assigned building.
Build community through events and regular targeted communication
Host office hours regularly onsite
Manage renewal process to include incentives for renewing and referring new tenants as well as fees for moving to month-to-month
Recommend and issue end-of-lease rent increases in accordance with owners’ and tenants’ best interests in mind
Ensure all Appfolio pages are updated and accurate

Co-Living Division Processes:

Network with vendors, partners, and other Co-Living interested parties
Execute proper billing and accurate administrative work, show attention to detail
Build property management knowledge to support active management of the buildings
Innovate current systems and processes with the lens of better customer experiences and efficiency

Qualifications

Prior leasing experience preferred
Four-year degree preferred
Must provide own transportation

Position Requirements

Travel to and access portfolio properties for site visits
Ability to transport items up to 20 pounds
Ability to climb stairs
Ability to operate a computer and other office office machinery such as a calculator, copy machine, and printer
Ability to communicate information and ideas so others will understand

Knowledge, Skills, and Abilities Required for Success

Extremely detail-oriented
Superior organization and time management skills
Ability to work independently and is self-directive
Ability to communicate clearly and accurately to a range of audiences, both verbally and in writing
Willingness to jump into new tasks and help out other team members
Strong interpersonal skills
Computer literate
Ability to quickly learn property management software and tools
Successful in high-paced, ever-changing work environment

How to Apply

Interested and enthusiastic applicants should apply and upload a resume, cover letter, and salary requirements via the Apply button.

No phone calls please. Applications accepted until position filled.
Please note that only those individuals whose qualifications match the current needs of the organization will be considered applicants and will receive responses from Flock.
Flock provides a very competitive compensation and benefits package.
Flock is an equal opportunity employer.

To learn more about Nest DC benefits and perks, visit our website.

PI241981370

Source : Flock DC