CNC Service Director - Revel Staffing

Key Responsibilities:

• Build and maintain a strong service organization in the assigned region.
  
• Manage and maintain service KPIs, including service efficiency, billing, product problem reporting, and response time.
  
• Ensure profitability of local offices by managing costs and revenue generation.
  
• Oversee and improve regional service processes, procedures, documentation, and reporting; propose changes when necessary.
  
• Develop action plans to increase profitability and adjust resources based on market conditions.
  
• Provide technical and policy support to local service coordinators and managers.
  
• Negotiate and prepare corporate service and spare parts agreements with customers.
  
• Visit customers (both independently and with sales teams) to recover lost clients and strengthen relationships with existing or new clients.
  
• Manage and oversee local personnel, ensuring adequate technical support for customers.
  
• Monitor and track training for service personnel based on skill levels and machine installations.
  
• Handle escalation cases and prepare executive summaries for management.
  
• Oversee regional supplies, including service tooling and calibration processes.
  
• Coordinate with regional and national service managers when necessary.
  
• Present service performance updates in subregional status meetings, focusing on KPIs such as revenue, efficiency, and response time.
  
• Address and resolve issues within local offices.
  
• Coordinate factory support for installations and global service interventions as required.
  
• Manage escalations and second-level tickets, escalating to national or global teams when needed.
  
• Conduct performance reviews, interview potential employees, and coordinate regional training for new hires.
  
• Ensure timely invoicing for services within the region and support collections when needed.
  
• Conduct regular subregional service meetings to guide and support the team.
  
• Perform other duties as assigned.
  

Minimum Requirements:

• Bachelor's degree required.
  
• Knowledge of mechanical, electrical, pneumatic, hydraulic systems, CNC programming, and PLC systems is preferred.
  
• Experience in related fields or machining is an advantage.
  
• Strong Excel skills (V-lookup, pivot tables) required.
  
• Ability to manage multiple projects in a fast-paced environment.
  
• Excellent communication and professional interaction with internal and external clients.
  
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint); SAP experience is a plus.
  
• Experience with MS Visio and process flow chart development is preferred.
  
• Strong leadership, problem-solving, and team-building skills.
  
• Exceptional organizational skills and attention to detail.