Cloud Support Engineer at Jobot
Greenville, SC 29607
About the Job
This Jobot Job is hosted by: Christian Aviles
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $65,000 - $80,000 per year
A bit about us:
My client is a Cloud Service Provider
Why join us?
Tons of growth opportunities. Flexible work schedules. Great benefits
Job Details
THE ROLE
We are looking to add a Cloud Support Engineer. The candidate must be able to able to work well with other employees, customers, and address their concerns and needs in a satisfactory manner. They must also be able to understand and follow protocols, policies, and procedures.
THE RESPONSIBILITIES
Complete requests for support submitted through the ticketing system or via phone in a timely manner and document the actions taken to resolve the request
Escalate the ticket request as required to appropriate team members
Support end user IT equipment and systems
Support Backup, DR, Iaas, and other cloud solutions
Onboarding of new Cloud customers
Limited maintenance of Active Directory and Office 365
Complete all client projects as assigned from time to time by the team lead
Document all processes for repeatability and consistency
Occasional after hours support and projects
QUALIFICATIONS
The Cloud Support Engineer is responsible for initial contact, troubleshooting, and remote support of our existing client base with onsite as required. Associates degree in Information Technology or related fields preferred, or one to two years related experience and/or training; or an equivalent combination of education and experience. The Engineer must be customer service focused and detail oriented to be successful. The engineer must have a working knowledge of the following:
A progressive and growing career path in the IT field.
A working understanding of a multi-tenant virtualized environment.
Demonstrable experience in the administration of VMware, Aconis, Zerto, Veeam, or Actifio, particularly in a hosted setting.
Ability to balance, prioritize, and report on multiple in-flight issues.
Experience working in an external customer facing support role.
A positive, ‘can-do’, and professional demeanor.
STANDARD TOOLSET
ConnectWise Manage – Ticketing system
Acronis cyber cloud
Veeam
Zerto
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $65,000 - $80,000 per year
A bit about us:
My client is a Cloud Service Provider
Why join us?
Tons of growth opportunities. Flexible work schedules. Great benefits
Job Details
THE ROLE
We are looking to add a Cloud Support Engineer. The candidate must be able to able to work well with other employees, customers, and address their concerns and needs in a satisfactory manner. They must also be able to understand and follow protocols, policies, and procedures.
THE RESPONSIBILITIES
Complete requests for support submitted through the ticketing system or via phone in a timely manner and document the actions taken to resolve the request
Escalate the ticket request as required to appropriate team members
Support end user IT equipment and systems
Support Backup, DR, Iaas, and other cloud solutions
Onboarding of new Cloud customers
Limited maintenance of Active Directory and Office 365
Complete all client projects as assigned from time to time by the team lead
Document all processes for repeatability and consistency
Occasional after hours support and projects
QUALIFICATIONS
The Cloud Support Engineer is responsible for initial contact, troubleshooting, and remote support of our existing client base with onsite as required. Associates degree in Information Technology or related fields preferred, or one to two years related experience and/or training; or an equivalent combination of education and experience. The Engineer must be customer service focused and detail oriented to be successful. The engineer must have a working knowledge of the following:
A progressive and growing career path in the IT field.
A working understanding of a multi-tenant virtualized environment.
Demonstrable experience in the administration of VMware, Aconis, Zerto, Veeam, or Actifio, particularly in a hosted setting.
Ability to balance, prioritize, and report on multiple in-flight issues.
Experience working in an external customer facing support role.
A positive, ‘can-do’, and professional demeanor.
STANDARD TOOLSET
ConnectWise Manage – Ticketing system
Acronis cyber cloud
Veeam
Zerto
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
Salary
65,000 - 80,000 /year