Cloud Operations and Support Engineer - innovitusa

Responsibilities include the following:

 Serves as the primary contact for all agency cloud operations-related queries and issues.

- Provides after-hours support to ensure the seamless operation of agency cloud services.

- Creates, modifies, and deletes cloud alerts to monitor system performance.

- Monitors application workloads to ensure optimal performance.

- Proactively detects problems, manages events, and handles notifications and escalations.

- Manages Major Incident Management (MIM) for agency priority 1 incidents, including coordination, documentation, root cause analysis (RCA), and notifications.

- Implements automated remediation for recurring incidents.

- Updates agency's hosting and design documents as needed.

- Manage activity documentation and approval chains for both agency-specific and enterprise activities.

- Resolves agency cloud security alerts, ensures compliance with security requirements, and monitors certificate expiration and renewals.

- Implements agency security controls according to organizational standards.

- Performs agency patch management on cluster environments including Azure Kubernetes Service clusters (AKS) and Kubernetes versions.

- Develops and monitors automated advanced sequences.

- Conducts file-level restorations as needed .

- Identifies cost-saving opportunities, monitors, remediates excessive resource expenditures, and escalates cost-related issues.

- Implements billing and cost management tags for better resource allocation.

- Maintains IT Service Management Knowledge Base portal for reporting and investigation.

- Develops detailed management procedural manuals for each agency.

Requirements: 

• Must pass an extensive background check.
• 3-5 years of experience as a System Engineer and/or Cloud Engineer with hands on experience dealing with implementation, security, and standards/best practices in a cloud environment including Azure and AWS.
• In depth knowledge of networking as well as the connectivity to AWS and/or Azure (via Direct Connect and/or ExpressRoute) 
• Hands on experience with Microsoft Azure and Amazon Web Services (AWS) cloud services.
• Administrator certifications in Azure and/or AWS (Preferred)
• Strong working knowledge of Azure and/or AWS 
• Ability to work closely with multiple diverse delivery center and its agencies while anticipating their needs and exceeding their expectations.
• Consistently demonstrate strong organizational, communication, change management, and problem-solving skills.
• Strong knowledge of all cloud technologies and the ability to keep abreast and deep technical understanding of current and emerging technologies.
• Proven operational experience with large Enterprise environments.
• Excellent communication skills both oral and written to clearly communicate with clients.