Cloud Operations Data Center Engineer - Calabrio

We are looking for a Cloud Operations Data Center Engineer to become a member of the Cloud Operations team.  This individual will focus on data center and solution administrative efforts in support of operational excellence for our hosted data center environment.  They will perform operational tasks including (but not limited to) overseeing system automation tasks, system planning, support, and monitoring, platform monitoring, diagnostics, and troubleshooting.  They will contribute to the design and implementation of operational procedures and policies. 

What you’ll be doing: 

• Maintain system software to latest versions and patch release levels 
• Support platform technologies, tools, and assets 
• Proactively monitor environment utilizing best practices 
• Learn other technologies as necessary to maintain and support other application platforms 
• Help with the maintenance and upgrading of customer databases (SQL Server & Aurora PostgreSQL) and underlying technologies 
• Use and propose enhancements to deployment pipelines with orchestrators such as Azure DevOps (ADO) or comparable tools 
• Use and propose enhancements to Infrastructure as Code configurations with Terraform and AWS CDK 
• Perform Unix/Windows server and application instance management. 
• Monitor and report on capacity for both organic growth and new business to the environment 
• Maintain operational, configuration and other procedures 
• Expand knowledge of programming techniques and databases 
• Work to continually to develop and improve processes, methodologies, and approaches 
• Perform application release deployments and provide continuous process improvement for application releases 
• Learn from continuous improvement. Share knowledge and mentor other team members. 
• Monitor and resolve incoming support related work items and partner as needed other team members  

We’re looking for: 

• Demonstrated experience with Windows Server administration, VMWare virtualization, Linux server administration, application and server load balancing, network and VPN configurations and routing.
• Experience with data center delivered operations, Linux and Windows administration in a virtualized environment, fundamental Java and .Net Core code and applications, and operational experience in Kubernetes, Apache Tomcat, shell and Python scripting, DBMS supporting MS SQL, PostgreSQL, etc., and support of file systems and database files.
• Experience with orchestration and teaming in a DevOps culture, good verbal and written communication skills, strong analytical and problem-solving skills.
• Ability to learn software and hardware tools where necessary, work on multiple projects simultaneously, multitask effectively, perform systems analysis and design, meet deadlines and work under pressure, and perform on-call rotations and occasional after-hours work requests.

Requirements

• Bachelor’s Degree in Computer Science, Engineering, Science, or related fields, or experience 
• Must have 5+ years related work experience in most Core Competencies 
• Experience with teaming in an Agile or DevOps culture 
• Must be detailed and process oriented. 
• Strong analytical and problem-solving skills. 
• Must be a US Citizen 
• Must be able to maintain security clearance in order to comply with the law, regulation, or executive order, or required by Federal, State, or Local Government Contract

Benefits

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent  

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work! 

​About Calabrio: 

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. 

Awards & Accolades:  

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. ​ Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 8 years in a row, #27 on the 2022 Fast 50 list, named one of BC’s Top Employers for 2021 and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.   

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.  

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing recruiting3@calabrio.com. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.