Cloud Engineer at Vaco, LLC

Ann Arbor, MI 48104

About the Job

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Summary of Essential Job Functions

Work closely with the IT management to develop and implement strategic plans and objectives to maintain and improve cloud-based Azure technology services to support all operations.
Provide leadership to IT and University Bank in the implementation, maintenance, and support of cloud-based systems including servers, workstations, databases, identity management, configuration management, and security.
Evaluate existing IT and business technology systems and develop / maintain technical roadmaps for those systems.
Partner with IT and non-IT management to understand technical needs and develop technical solution recommendations to meet those needs both in cloud-based and terrestrial environments.
Provide guidance on cloud-based licensing and support contracts and maintain licensing compliance at all times.
Provide input on data protection, access, authentication control, resource management, monitoring, high availability, and fault tolerance in a scalable virtualized and cloud infrastructure.
Implement technology solutions that ensures the design of system allows full integration into the existing and planned cloud-based IT infrastructure.
Ensure cloud-based services have appropriate business continuity and tested disaster recovery capabilities at all times.
Develop enterprise testing plans for integration of proposed new cloud-based technologies to be included in the enterprise design and develop test-related documentation.
Identify and implement opportunities for increased efficiency, cost savings, and process automation within the IT technology infrastructure.
Partner with vendor partners in the design, specification, and implementation of new technology solutions including budget management, SLA compliance, and solution performance validation.
Perform administration of network and resource structure including but not limited to server support, and Active Directory support.
Participate in on-call after hours support, responding to support calls after hours/weekends/holidays, etc.
Assist with regulatory compliance projects and documentation as needed, including but not limited to vendor risk reviews, department risk assessments, , disaster recovery and business continuity plans, and IT audit and exam preparation and follow-up activities.
Mentor and train IT employees on technology solution maintenance and support activities.
Own and manage cloud-based technology design, implementation, conversion, and upgrade initiatives and collaborate with IT and business unit employees to ensure successful and cost-effective solutions.
Participate in the annual IT budgeting process to ensure all capital, annual, and monthly costs are accurately recorded and forecasted.
Maintain existing systems including patching, updates, and upgrades as needed.
Document systems and support techniques, and cross train others within the IT department to ensure continuity of operations at all times.
Provide assistance as needed for escalated issues and problems from other areas of IT and from business units.

Other Job Functions

All other duties as assigned by management.

Education, Training and Work Experience

Bachelor’s degree in computer science, Information Technology, or similar discipline highly preferred
6+ years of IT experience required.
4+ years of technical engineering experience highly preferred.
4+ years of cloud / Azure-based engineering experience
Experience managing Azure tenants, licensing, and provisioning.
Experience managing vendor relationships – contract reviews, managing service level agreements (SLAs) required.
Experience with virtualized environments, cloud infrastructure, switch / router management, support of business applications, demonstrated customer service capabilities, back-up, and recovery, and understanding of cyber-security practices required.
Experience working in a regulated industry, highly preferred.
Project management experience highly preferred.

Knowledge, Skills, and Abilities

Engineer-level knowledge of cloud-based Azure technologies including servers, workstations, databases, security, and identity management.
Advanced knowledge on Azure-hosted desktop provisioning, monitoring, and management
Engineer-level knowledge of IT technology infrastructure components
Demonstrated experience with building positive working environments within an IT department and with business unit customers.
Knowledge of monitoring and performance reporting systems.
Experience with automation of IT tasks and increasing operational efficiencies.
Ability to understand and track expenditures as compared to budget plans.
Experience in designing, developing, and implementing integrated technology solutions across multiple business units.
Ability to mentor and train employees.
Highly organized and able to multi-task productively.
Excellent time management skills, meets deadlines, and is results oriented.
Project management experience.
Takes ownership for the successful completion of projects and tasks.
Self-motivated and able to work with minimal supervision.
Provides professional communication in both oral & written expression to work effectively with users, managers, and vendors.
High degree of accuracy and accountability.
Proactively seeks feedback on project and task prioritization as needed.
Ability to drive complex issues to solution.
Collaborative team player.
Strong written and verbal communications skills.
Strong attention to detail.
Ability to effectively problem solve.
Excellent analytical skills.
Able to travel on a semi-regular basis.
Ability to handle highly sensitive information, maintaining confidentiality of customers personal information.
Experience with regulatory compliance requirements.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
Virginia residents may access our state specific policies here.
Residents of all other states may access our policies here.
Canadian residents may access our policies in English here and in French here.
Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

the individual’s skill sets, experience and training;
licensure and certification requirements;
office location and other geographic considerations;
other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.