Closer - Keller Ford

Job Title: Closer

Department: Sales 

Reports to: General Sales Manager 

Position Description: The Closer is responsible for supporting a team of sales staff to achieve the established standards for performance including sales and service.

Duties & Responsibilities: 

• Review goals and objectives for the department.
• Promote communication and teamwork with all other departments.
• Train, motivate, counsel and monitor the performance of sales employees on their team.
• Direct and schedule the activities of sales employees on their team.
• Communicate and enforce the dealership policies and procedures.
• Guide sales staff in setting their objectives.
• Identify those sales staff who require additional training or counseling if they are failing to meet their objectives.
• Recommend for dismissal any salesperson failing to meet company standards.
• Provide support to any sales staff to close deals.
• Attend meetings and training as scheduled.
• Understand and stay abreast of and comply with federal, state and local regulations that affect the automobile sales industry.

Supervisory Responsibilities: 

Is responsible for the overall direction, coordination, and evaluation of this unit. Also directly supervises non-supervisory employees.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. 

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education & Experience: 

One to two years related experience and/or training; or equivalent combination of education and experience. 

Language Skills: 

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills: 

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. 

Reasoning Ability: 

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

Certificates, Licenses, & Registrations:

Current, valid, State Driver's License. Motor Vehicle Report which is acceptable to insurance carrier for coverage to operate company-owned and/or customer-owned vehicles. 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk and sit.  The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision. 

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts and fumes or airborne particles.  The noise level in the work environment is usually moderate.

THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB.