Clinical Systems Analyst Sr - Inpatient Orders EPIC Cert req. Job (Memphis, TN, US) - Methodist Le Bonheur Healthcare

Summary

ONLY APPLICANTS WITH EPIC CLINICAL ANALYST EXPERIENCE WILL BE CONSIDERED. From a staff position, and under very limited supervision, functions as a member of various multi-disciplinary teams with complex assignments in Clinical and Business Information Technologies.  Demonstrates advanced analytical skills and extensive clinical and business knowledge with expertise in one or more of these areas. Designs, performs database application build and configuration, and tests applications of complex Information Technology systems in support of business and clinical operations.  Other responsibilities include documentation, training other analysts and super users, and coordination of hardware installation and support. Takes initiative and exercises independent judgment to resolve urgent problems. Requires after hours support by provided on call for critical systems.  Acts with broad authority when necessary to resolve emergencies. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Education/Experience/Licensure

Knowledge/Skills/Abilities

• Good balance of operational experience, project management skills, and organizational skills.
• Knowledgeable about MLH’s policies, procedures, and clinical/business operations
• Demonstrated ability to work independently and to consistently exercise sound judgment and initiative in a wide range of circumstances.
• Knowledge of and experience with Microsoft Office.
• Ability to read, comprehend and prepare moderately complex written materials such as software documentation.
• Ability to communicate verbally and in writing information management concepts and methods to non-technical users.

Key Job Responsibilities

• Supports EHR and other clinical or business information system database application build and maintenance.
• Supports EHR and other clinical or business information system application configuration such as building worklists, Boolean rules, populating masterfiles, CDM, adapting vendor model clinical documentation tools to meet MLH needs, etc. 
• Supports EHR and other clinical or business information system report build and distribution configuration.
• Completes assigned tasks in project and/or tracking system; Ensures task assignment completion is documented as soon as the task is completed to prevent delays in a project or assignment. 
• Documents and maintains application design and build documents, including Visio workflow diagrams, build trackers and IT Service Management.
• Participates in interface planning, design, and testing.
• Contributes to test script creation and perform testing tasks as assigned or needed.
• Participates in activities related to project pre-work, configuration, testing, training, activation, and post-live support and stabilization.
• From a senior perspective, identifies and plans for current and future customer requirements.  Analyzes complex business and technical problems.  
• Leads Operational Workgroups and documents work completed and next steps, as assigned. Complies and assesses user feedback, gathers requirements for application configuration, and reviews application build. Documents and communicates decisions, tasks/assignments, and deadlines.  
• Guides workflow design, building and testing systems, and analyzing other technical issues associated.
• Works with training team to develop training materials.
• Supports cutover and activation activities for the functional area.
• Reviews the status of projects and issues on an ongoing basis with leaders.
• Implements approved changes to the system.  Prior to implementing changes, notifies manager or director of concerns related to approved changes based on knowledge of application and workflow. 
• Serves as a liaison between end users' workflow needs and vendor implementation staff.
• Maintains regular communication with vendor representatives, including participating in project team meetings.
• Works with vendor representatives, MLH’s clinical and business leaders, and end users to ensure the system meets MLH’s clinical and business needs in regards to the project deliverables and timeline.
• Troubleshoots problems and responds to questions.
• Develops, conducts, and/or coordinates information technology and/or information management training programs for clinical departments, medical staff, students and others as required.
• Coordinates new services requests - network, hardware and software for assigned departments.
• Primary support contact for application end users.
• Provides after hours support through on call duties for critical systems.
• Stays current on emerging information technology relevant to assigned clinical and/or business areas.
• Pro-actively reviews, recommends and implements data security, integrity, backup and recovery procedures. 

Physical Requirements

• Frequent on call for emergencies and support.
• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.