Clinical Support Technician (Temporary Assignment) - WMU Homer Stryker, M.D. School of Medicine

Overview

This is a temporary position that is responsible for providing a full range of clerical support for the orthopedic department. 

Position available immediately. 

Responsibilities

• Provides clerical support to the nursing and physician team.
• Prepare and send and/or fax information, material or documentation as requested from providers or clinical staff.
• Compile data or documentation for MCIR for all primary care clinics including Pediatrics.
• Recording and documenting all returned mail for primary care clinics.
• Search files, databases or reference materials to obtain needed information.
• Assist Providers with patient requests from email or in-basket messages.
• Relays messages to staff & physicians and communicates with other departments as necessary.
• Organize workload to comply with deadlines and establish priorities.
• Accepting and delivering interdepartmental correspondence.
• Runs the No-Show report daily for all primary care clinics and documents as needed.
• Works on Patient Panel Provider list monthly.
• Keeps VIS forms stocked daily for clinical staff.
• Assist with reconciling immunizations between MCIR and Epic.
• Answers and directs incoming calls.
• Back up for registration and scheduling.
• Tracks and ensures patient forms are completed in a timely manner.
• Schedules follow-up appointments and reschedules appointments.
• Reads & documents daily medication refrigerator temperatures.
• Calls patients who canceled or did not show for their referral appointment; follows-up with referring physician/office.
• Receives faxed documents and distributes to appropriate clinic/person.
• Monitors supplies (office and medical); reorders and stocks items as needed.
• Availability to work occasional overtime on weekends or evenings to complete time sensitive projects.
• Acquires knowledge for new technology and policy/procedure revisions.
• All other duties as assigned.

Qualifications

EDUCATION AND/OR EXPERIENCE:

• High school diploma or equivalency plus minimum one-year experience in data entry, clerical, and receptionist experience in a medical office environment preferred.
• Knowledge and proficiency in word processing and file management using Microsoft Office and other software as required by the department.
• Knowledge and proficiency with grammar and spelling skills.
• Ability to effectively communicate with others verbally and in writing.

OTHER SKILLS AND ABILITIES:

• Knowledge and proficiency in an EMR system as applicable to position duties and responsibilities.
• Knowledge of basic medical terminology.
• Ability to operate automated standard office equipment such as multi-line phone system, copier, fax machine, shredder, etc.
• Ability to meet assigned deadlines.
• Ability to interpret, comprehend, and transmit complicated and detailed instructions accurately.
• Demonstrates the ability to recognize priorities in organization of work flow.
• Able to perform duties independently, with a minimal need for direct supervision.
• Work in a fast pace environment with frequent interruptions.
• Ability to maintain a high standard of customer service and observation of organization protocol.

About Western Michigan University Homer Stryker M.D. School of Medicine (WMed)

We are committed to excellence and health equity through transformative medical education, high-quality, patient- and family-entered care, innovative research, and community partnerships within a just culture of diversity, equity, inclusion, and belonging. Our vision is health equity for all in Southwest Michigan through innovation in the practice and study of medicine.

The medical school is a collaboration of Western Michigan University and Kalamazoo's two teaching health systems, Ascension Borgess and Bronson Healthcare. The medical school is a private nonprofit corporation supported by private gifts, clinical revenues, research activities, tuition, and endowment income. Building upon a $100 million foundational gift in 2011, WMed is a recipient of the Empowering Futures Gift, a philanthropic commitment of $300 million to support the mission of the medical school. WMed contributes to the economic vitality of Southwest Michigan through the services we provide as well as the creation of 1,600 new jobs and an annual estimated economic impact of $353 million in Kalamazoo and Calhoun counties.

WMed is fully accredited by the Liaison Committee on Medical Education and the Higher Learning Commission. The medical school offers a comprehensive, innovative four-year Doctor of Medicine degree program and two Master of Science degree programs in Biomedical Sciences and Medical Engineering. We train physicians in 10 residencies and five fellowships accredited by the Accreditation Council for Graduate Medical Education. To support our educational mission, we have Joint Accreditation for interprofessional continuing education, which incorporates accreditation by the Accreditation Council for Continuing Medical Education.

WMed Health is the clinical practice of the medical school with more than 300 providers offering comprehensive primary care and specialty services in several locations throughout Kalamazoo, Portage, and Battle Creek. The Department of Pathology faculty serve as the Office of the Medical Examiner for counties throughout Michigan and northern Indiana.

The W.E. Upjohn M.D. Campus located in downtown Kalamazoo serves as the primary educational facility with faculty and administrative offices, student study and social spaces, team-based learning halls, a state-of-the-art Simulation Center accredited by the Society for Simulation in Healthcare, basic science research labs, as well as toxicology and forensic pathology labs.

WMed is building upon Kalamazoo’s century-long foundation of drug discovery and medical device development with a strategic investment in clinical, laboratory, community, and educational research. The Center for Immunobiology, Center for Clinical Research, Research Histology Lab, Innovation Center, and Human Research Protection Program contribute to the medical school’s advancement of knowledge through innovation and discovery.

Western Michigan University Homer Stryker M.D. School of Medicine is an Equal Employment Opportunity/Affirmative Action employer of females, minorities, individuals with disabilities, and protected veterans, and actively strives to increase diversity within its community. We provide a drug- and tobacco-free workplace. 

EEO Minorities/Women/Disabled/Protected Veterans.