Clinical Support Technician 3 - University of Rochester

POSITION SUMMARY: Under direction from the Clinical Trials Specimen Logistics Supervisor and Department Manager, and with some latitude for independent judgment, supports daily activities maintaining laboratory and equipment (centrifuges, refrigerators, and freezers), receives and accessions biological specimens for multi-center clinical trials and internal clinical research projects for the clinical trials central laboratory (CTCL, performs necessary processing (centrifuging, aliquoting, freezing), and triages specimens for analysis or storage. Identifies and documents non-conforming specimens and associated paperwork. Print forms and labels, track, package and ship biological specimens. Perform general clerical functions (file, copy, fax, and scan) to support to CTCL staff and clinical trials and research projects. Follows project specifications and communicates specimen related information to project management, laboratory sections and external reference laboratories. Communicates roadblocks and identifies opportunities for process improvement. Perform all work in compliance with Good Clinical Practices (GCP). Rotating weekend/holiday/on-call schedule. **SUPERVISION AND DIRECTION RECEIVED:** Receives direction from the Specimen Logistics Supervisor or the Clinical Trials Department Manager. **SUPERVISION AND DIRECTION EXCERCISED:** None **MACHINES AND EQUIPMENT USED:** Standard office equipment such as multi-feature ACD telephone, PC, copier, printer, fax machine, and the like. Software systems such as Laboratory Information Systems (LIS), databases such as MS Access, and various document design software applications. On-call freezer alarm mobile phone. **JOB RESPONSIBILITIES** **:** 1. Receive, Accession and Triage Biological Specimens (35%) 2. Enter and maintain accurate specimen information in the Clin Axys II laboratory information system. 3. Identify and document non-conforming and/or discrepant materials and paperwork 4. Create orders in SoftLab LIS for non-interfaced testing 5. Create and manage specimen tracking lists, logs, and manifests 6. Package biological specimens for shipment in accordance with all applicable regulations such as DOT (Department of Transportation) and IATA (International Air Transport Association) regulations 7. Maintain Biorepository storage specimens (35%) + Enter specimens into short- and long-term storage, recording exact physical locations in the ClinAxys II system + Retrieve specimens as necessary for analysis or shipment to other facilities + Accurately record all sample movements to provide traceability for specimen locations and status (thawed, re-frozen, extracted to DNA, reviewed by pathologist, etc.) 1. Support daily operations for research studies and clinical trials (15%) + Answer telephone and e-mail inquiries from internal departments regarding specimens. + Communicate project indicators to project management. + Assist with the design of forms and labels required to identify samples submitted for testing. + Track delivery of inbound packages through FedEx + Participate in client tours and regulatory inspections 1. Maintain laboratory and associated equipment (10%) + Complete daily checklist for maintaining a clean and safe work environment + Perform routine maintenance of laboratory equipment such as centrifuges, pipets, refrigerators and freezers + Identify equipment or facility issues and report them to management + Maintain all records in an audit-ready state 1. Other duties and projects as assigned. (5%) **FUNCTIONAL REQUIREMENTS:** 1. Ability to manage multiple competing priorities and projects. 2. Ability to interact effectively and professionally with co-workers, customers, and vendors. 3. Good computer and organizational skills. 4. Ability to adjust work schedule if needed to meet project timelines. **GENERAL REQUIREMENTS:** 1. Excellent Communication, word processing and computer skills are essential. 2. Is able to prioritize and maintain focus when responsible for the completion of multiple tasks during one shift. 3. Adherence to all University, Division and Department policies. 4. Demonstrates all aspects of ICARE values. **QUALIFICATIONS** : Education/Experience: + AS and one (1) year laboratory experience preferred, or + Two (2) years Laboratory Science and technical training closely related to this position, or + A combination of formal training and experience equivalent to the above + Experience in laboratory research and familiarity with Laboratory Information Systems preferred. The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations. **How To Apply** All applicants must apply online. _EOE Minorities/Females/Protected Veterans/Disabled_ **Pay Range** Pay Range: $18.16 - $24.52 Hourly _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ Apply for Job + Careers + Sign In + New User **Location:** School of Medicine & Dentistry **Full/Part Time:** Full-Time **Opening:** **Schedule:**