Clinical Support Lead - Mishawaka, IN at Marathon Health

Job Details

Clinic Location:333 E. Mishawaka Ave Mishawaka, IN 46545

Schedule:Monday: 7am - 5pm, Tuesday: 7am - 6pm, Wednesday: 7am - 5pm, Thursday: 7am - 6pm and Friday: 7am - 4pm

Pay Range: $20.00-24.00/hr

The actual offer may vary dependent upon geographic location and the candidates years of experience and/or skill level.

We are accepting applications for this position until a candidate has been selected.

ABOUT THE JOB

The purpose of the role as a Lead Medical Assistant at Marathon Health is to be involved in a wide range of tasks which includes administrative, front office, clinical activities, and health center specific supervision and leadership. The Lead Medical Assistant aids the providers and clinical team in delivering clinical services and promoting health and wellness.

The Lead Medical Assistant ensures that the health center(s) has supplies, staff, and resources to allow the effective delivery of patient services and must manage the flow of patients and services in a way that delivers an exceptional patient experience.

The Lead Medical Assistant must understand the work environment of the Marathon health center to meet the needs of the members and their families to facilitate the timeliness and appropriate scheduling of services required.

ESSENTIAL DUTIES & RESPONSIBILITIES

Leadership

• Primary point of communication for distribution of information to medical assistants and other care team members
• Lead day-to-day health center activities
• Go-to for MA questions and concerns
• Train & support new Mas
• Ensure administrative work is being executed daily

Administrative

• Performs front-office duties,includingpatient scheduling,phones, check-in,check-out, and other related tasks
• May run specific reports as trained and selected
• Perform monthly pharmacy inventory

Clinical quality

• Escortspatientsto exam room, obtains vitals, and completes intake process
• Reviewspreviousmedicalinformationandgathershealth updates from the patient
• Documentscareprovidedaccuratelyinpatientrecords
• Performsspecimen collection, phlebotomyandpoint-of-care lab tests
• Prepares and administers approved medications and immunizations via oral, topical, inhaled,intramuscular, subcutaneous, or intradermal from provider orders (as permitted by state regulations)
• Givesinjections,bandagewounds,assistswithprocedures
• Coordinates and follows up on referrals,including specialist visits, imaging, procedures, andothercareprovided outside of Marathon Health
• Dispenses medications per providers order (as permitted by state regulations)
• Partners with provider toidentify andaddress gaps in care
• Ensures exam roomsare thoroughlycleanedand stocked
• Maintain confidentiality of patients and their protected health information
• Performs daily and monthly quality checks

Financial performance

• Ensures health center is appropriately stocked with medical and office supplies
• Partners with supervisor or regional manager to order supplies, repair equipment, and maintain the health center to provide an outstanding care environment while remaining within budget

Patient Satisfaction

• Provides an outstanding experience to patients and families as reflected in Net Promoter Score surveys

Patient Engagement

• Participates in patient outreach to drive engagement amongeligible patients
• Helps to manage the schedule to provide access to patients

Experience/Qualification

QUALIFICATIONS

Highschooldiploma required plus graduationfrom aformalMAtrainingprogram and 2+ yearsexperience preferred as a medical assistant, ideally in primary care. National or state-specific MA certification (dependent on local regulations). Must be abletogiveinjections,complete EKGs,and perform other office-basedprocedures.

DESIRED ATTRIBUTES

• Communicatesinanindividualizedmanner ineveryencounterwiththe patientandprovider.
• Demonstrateseffectivecommunicationskillswithpatients
• Positiveandsupportive interactionwithallpatients
• Passionateabouttransformingthewayhealthcareisdelivered
• Desireto improvethequalityofcare forpeople
• Enjoysworkinginacollaborativeteamenvironmentwherepatientscomefirst
• Excitedtoworkinaninnovativeprimarycare deliverymodel
• Entrepreneurialspiritandapassionforcreatinganddrivingbestpracticesincare
• Willingness to gotheextramile for patients

About

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.

Marathon Benefits Summary

We believe in empowering teammates to do their best work and build better healthcare. Below are some of our benefit offerings. Eligibility is based on 24/hr week.

• Health and Well-Being: Free Marathon membership for in person and virtual care, employer paid life and disability insurance, and choice in medical/dental plans, vision, employer funded HSA, FSA, and voluntary illness, accident and hospitalization plans. Benefits are effective on the first of the month following date of hire.
• Financial Support: Competitive compensation, 401k match, access to financial coaching through our Employee Assistance Program
• Lifestyle: Paid time off for vacation, sick leave, and more.

Salary Information

$20.00- $24.00Hourly

Benefits :

• Medical Benefits
• Life Insurance Benefits
• 401K - + company match
• Vision
• Dental
• Paid Time Off
• Employee Assistance Program
• FSA, HSA & CSA
• Disability Insurance

Employer Information

Employer Name :Marathon Health-Corporate

Job Industries

• Customer Service