Clinical Services Manager I/II - Behavioral Health and Recovery Services - Youth Svcs (Open & Promo) - County of San Mateo

San Mateo County Health is seeking a well-qualified individual for the position of Clinical Services Manager I/II - Behavioral Health and Recovery Services - Youth Services to plan, coordinate, implement and oversee comprehensive countywide mental health programs in our Youth System of Care, including a county-operated Short Term Residential Therapeutic Program, Canyon Oaks Youth Center.

Rewarding aspects of this job
Working as a Youth Clinical Services Manager for San Mateo County Behavioral Health and Recovery Services offers a unique and deeply rewarding opportunity to make a meaningful impact on the lives of young people facing mental health and substance use challenges. In this role, you would be at the forefront of a critical mission—developing and overseeing programs that provide immediate support to youth in crisis, helping them navigate some of the most vulnerable moments of their lives. The ability to shape a comprehensive Youth/TAY (Transition Age Youth) system of care that not only addresses immediate needs but also connects youth and families with long-term resources is an empowering way to create lasting change. Furthermore, working within a collaborative, community-based framework allows you to engage with diverse professionals, stakeholders, and families, creating an environment of shared purpose. This position offers the opportunity to influence systemic improvements, advocate for vulnerable populations, and be part of a dynamic team dedicated to building resilience in youth and fostering a healthier, more supportive community.


As the Clinical Services Manager, your responsibilities will include, but are not limited to:
 
Program Oversight and Management:

• Oversee specific Youth Services Teams within BHRS, including Canyon Oaks Youth Center (COYC), the Short-Term Residential Therapeutic Program (STRTP), and Youth Case Management (YCM), particularly for youth admitted to Psychiatric Emergency Services (PES).
• Support COYC/YCM on-call supervisors in handling escalated facility or client crises (e.g., youth runaways) which may require after hours support.
• Ensure COYC Program and leadership compliance with STRTP Licensing Standards and CARF Accreditation.

Supervision and Staff Development:

• Provide supervision for Unit Supervisors.
• Lead the expansion of Youth Crisis Continuum of Care Services.
• Oversee contracted services, including Intensive Outpatient Programs, Partial Hospitalization Programs, and Crisis Residential Services.

Interagency and Cross-Departmental Collaboration:

• Work with the Deputy Director and other departments to pursue State-funded opportunities, such as developing a Youth Crisis Healing Campus.
• Support the Call Center for youth placed in out-of-county STRTPs.
• Collaborate with Child and Family Services, Juvenile Probation, County Office of Education,  and out-of-county STRTPs to support youth needs.
• Partner with the BHRS Crisis Manager for service coordination.

Quality and Performance Improvement:

• Implement quality improvement strategies to support program and BHRS system development.
• Work closely with the Quality Management Department, Contracts Department, Fiscal Department, and other departments as needed.
• Track and collect data to measure program performance outcomes.
• Perform program evaluations, contract liaison work, and interagency collaborations.

Community and Stakeholder Engagement:

• Represent BHRS in community stakeholder or partner meetings and forums as needed.
• Maintain effective relationships with public and private organizations, including County departments, advocacy groups, and client organizations.
• Participate as part of the BHRS Management Team, consulting with other managers to address program issues, develop strategies for community mental health needs, and implement solutions.

The ideal candidate will:

• Be experienced in providing leadership and participating in planning and implementing organizational change and performance improvement that is supported by best, promising and community supported practices
• Have a knowledge of system of care issues as they relate to children, adolescents, and young adult services, specifically the youth crisis continuum of care that address crisis stabilization and transitional support, knowledge of National guidelines for Child and Youth Behavioral Health Crisis Care
• Possess project management experience, including implementing policies and processes, gathering stakeholder feedback, systems partnering, and driving cultural change initiatives
• Be adept at developing relationships with community members and community service providers to reach shared goals and foster engagement
• Have a dedication to creating and supporting culturally responsive services provided by a culturally diverse workforce
• Be experienced in developing and managing comprehensive, multi-disciplinary, multicultural mental health programs that have countywide impact 
• Possess a strong knowledge of wellness and recovery practices for integration of mental health services, substance use treatment and primary care
• Possess knowledge of youth residential treatment, crisis response and management in an outpatient/hospital setting, and/or hospital diversion programs.
• Have experience developing and implementing program goals, objectives, policies and priorities; conducting or participating in the preparation of requests for proposals and contract negotiation with outside vendors, consultants or organizations; and administering and monitoring the program budget and performance outcomes
• Possess strong oral and written communication skills, analytical capability and data analysis skills
• Be experience in preparing, administering and monitoring the program budget

There is currently one vacancy (1) in Behavioral Health and Recovery Services which is located at 1950 Alameda de las Pulgas, San Mateo CA. This position may travel throughout the County to provide services.
 
NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.