Clinical Services Manager - AMR

SAN MATEO COUNTY

Burlingame, CA

Clinical Services Manager

Exempt 

POSITION SUMMARY: Under general direction, oversees Clinical and Education Services activities for the Operation. Represents AMR to local communities, medical and training institutions, state department of health services, and other related agencies. Responsible for creation, implementation, and tracking of education programs and continuous quality improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordinate the CES function for the Operation. Provide guidance, direction, and support through collaboration with both internal and external CES professionals concerning a consistent approach to clinical education and processes.

• Serve as a clinical resource for field and management personnel.

• Oversee clinical aspects of field performance.

• Develop, coordinate, and conduct education activities, training, and other methods to promote a system of continuing education. Incorporates simulation into education and training.

• Develop, coordinate, and conduct the orientation program in collaboration with other departments and in compliance with AMR requirements.

• Responsible on an ongoing basis of mentoring the local CES professionals with a goal of developing a team oriented approach with positive results. Comply with all employment laws and support affirmative action/equal opportunity goals.

• Develop and maintain record keeping process of clinical education and training.

• Actively participate in and/or develop a process for the evaluation and/or selection of equipment.

• Stays current with developments in industry and clinical standards, as well as applicable federal and state guidelines, policies, and procedures.

• Utilizes evidence-based practices to develop education and training as well as implement clinical performance practices and standards.

• Develop education processes to include course objectives, examinations and manuals for use as lesson plans.

• Conduct orientation classes, BLS/ACLS/PALS provider and instructor certification courses, quarterly training, and continuing education.

• Coordinate new graduate paramedic orientation, education, and field training rides

• Manage American Heart Association Training Center as the Training Center Coordinator adhering to AHA policies and procedures. Provides supervision and support for instructors and contracted Training Sites. Coordinates and conducts AHA courses and outreach for the community.

• Work with local physician advisory groups.

• Participate in clinical aspects of problem resolution.

• Oversee any clinical requirements related to contracts, agreements, etc.

• Conduct clinical call reviews and investigations.

• Track and review events in response to complaints and/or compliments relating to medical performance.

• Conduct clinical quality assurance investigations immediately upon receiving information regarding a possible protocol or standard of care violation. Document findings in writing. Provide timely briefings to appropriate leadership on incidents and investigations.

• Oversee vaccination program while adhering to Safety & Risk policies and procedures.

• Responsible for tracking and maintenance of employee certifications and vaccinations.

• Identify, develop, and implement quality improvement (QI) programs. In order to assure clinical excellence, programs should include, but are not limited to proactive and retrospective elements of QI concerning clinical call reviews, chart reviews, and trend analysis for both individual and group clinical performance. Such programs should drive the continuing education (CE) process and related coursed offered to field personnel.

• Responsible for the Field Training Officers (FTOs). This includes, but is not limited to, leading the selection process of FTOs; the monitoring and directing of the FTO program; assisting with development of FTO guidelines and procedures; and promoting leadership development.

• Responsible for field preceptors. This includes, but is not limited to, leading the selection process of preceptors; the monitoring and directing of the preceptor program; assisting with development of preceptor guidelines and procedures; and promoting leadership development.

• Assist in the creation/revision of clinical and education aspects of standard operating procedures.

• Represent AMR with local EMS agencies, education programs, facilities, regional associations, state officials, and other agencies.

• Review completed patient care reports for accuracy, adherence to clinical standards, and completeness.

• Evaluate statistics regarding Medicare, Medicaid, and other billing for review of problem areas. Collaborate with Patient Business Services to identify and improve documentation practices.

• Provide clinical support for documentation and billing personnel.

• Participate in appeals processes from a clinical perspective.

• Possess and demonstrate a high level of confidentiality with regards to the information he/she reviews and discuss with only appropriate authorized personnel.

• Adhere to and compliance with information systems security. Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.

• Mentor employees, conduct performance evaluations, counsel and provide remediation, and provide performance improvement plans to assigned personnel, conduct follow up meetings and feedback to personnel that have been provided a performance improvement plan, and work to facilitate individual and team development that drives positive results. Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures.

• Adhere to all company policies and procedures.

• Occasional travel required.

• Provide performance statistical data on personnel for review (i.e. success rates of individuals and organization for intubations, IVs, etc.)

• Participate in the Promotional Testing when applicable to EMS when needed.

Education/Licensing/Certification:

• Bachelor’s degree in a related field preferred.

• Current State Certification as a Paramedic.

• Current AHA BLS, ACLS, and PALS Instructor certifications preferred.

Experience:

• Minimum of 5 years’ experience in the direct delivery of pre-hospital advanced life support as a Paramedic to include experience in critical care environments.

• Experience in performing, evaluating, instructing, and coaching all aspects of the delivery of pre-hospital care.

• Experience in simulation education and continuous quality improvement processes. Knowledge and

Skills:

• Ability to read, write, and speak English fluently.

• Effective oral, written and interpersonal communication skills.

• Effective public speaking and presentation skills.

• Working knowledge of computer operations and Windows software.

• Working knowledge of continuous quality improvement concepts and principles.

• Basic knowledge of statistics, analysis, and report creation.

• High level of attention to detail.

• Acceptable driving record. 

Why Choose AMR?AMR is one of Global Medical Response’s (GMR) family of solutions. OurGMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how ourvalues are at the core of our services and vital to how we approach care, and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers. 

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Benefit Statement: Check out our career site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.

Salary Range:  $120,000.00 - $140,000.00 (This rate applies to a 8-hour shift)