Clinical Service Rep II – Student Health Care Center (CHFM) (531965) - University of Florida

Clin Svc Representative II

The Student Health Care Center (SHCC) at The University of Florida within the Department of Community Health and Family Medicine (CHFM) is seeking a Clinical Services Representative II to Schedule patient appointments and check in/check out at appropriate times. Answer phones, disseminate agency information, or direct to the correct individuals. Work with a varied population of students, medical providers, and other individuals to help them attain health care services. Ensure that accreditation standards are maintained. Protects confidentiality of the medical records and all patient information. Interface with multiple University of Florida (UF) departments for clearance of students in various programs. With direction, work with the secretarial and nursing staff in clinic functions.

Scheduling:

• Schedule patient appointments, tests, procedures, and minor surgeries in person, by telephone, and/or via MyChart inquiries.
• Responsible for reviewing and updating patient account details and entering and verifying insurance.
• Triage all incoming calls to the clinic, forward calls, and consult or defer medical questions/advice to appropriate clinical staff. 
• Work effectively with a wide range of students whose needs may be difficult to assess on initial contact. 

Check-in and Check-out Patients:

• Greets patients and visitors warmly and professionally and provides a patient-friendly point of entry and exit.
• Obtain all health history, physical forms, consent forms, copies of identification/ insurance cards, and other required documentation during the check-in and check-out process.
• Verify student status/eligibility for services and select the appropriate guarantor for an appointment.
• Ensures scanning of paper documents in EPIC are properly completed, labeled, and placed in the correct tab of the patient EMR

Administrative Support:

• Processes incoming mail, coordinates office supply orders and assists with maintaining adequate inventory levels in the clinic.
• Manages in-basket pools and resolution of front-end edits, rejections, and information requests within a targeted time frame. 
• Troubleshoots patient care issues. Works with the referral coordinator to ensure patients schedule appointments with medical specialists at UF Health and in the community. 
• Provide coverage in other medical team areas (as necessary).  Perform other duties as required to support the department's overall mission.

Please note that this position is NOT eligible for remote work.

Typical schedule: Monday through Friday, 08:00 AM to 05:00 PM (08:00 AM to 04:30 PM during summer and break weeks), 40 hours per week. Hours and days may vary due to the SHCC Clinic's needs. Overtime may be required based on workload requirements.

About Gainesville, Florida:

Gainesville (http://cityofgainesville.org) is home to Florida's largest and oldest university and serves as one of the state's centers of education, medicine, cultural events, and athletics. Gainesville is also the largest city in Alachua County and is the county seat, with approximately 269,000 residents county-wide. The city provides a full range of municipal services, including cultural and nature services and necessary administrative services to support these activities. Additionally, the city owns a regional transit system, a regional airport, and a 72-par championship golf course. Known for preserving historic buildings and the beauty of its natural surroundings, Gainesville's numerous parks, museums, and lakes provide entertainment to thousands of visitors. Because of its beautiful landscape and urban "forest," Gainesville is one of the most attractive cities in Florida. It is a hidden gem in North Central Florida within a few hours of major cities such as Orlando, Jacksonville, and Tampa. We are central to the Gulf of Mexico and the Atlantic Ocean, providing easy access within a day’s drive to beaches, nature preserves, and water-based activities. We have warm weather much of the year, allowing for year-round outdoor activities. Due to the diverse atmosphere generated by The University of Florida and UF Health Shands, the leading employers in Gainesville, Gainesville is also a wonderful place to raise a family. For more information about Gainesville, FL, please go to The Guide to Greater Gainesville. Explore Gainesville in 60 seconds.

The starting salary range is $18.50-19.35 per hour, commensurate with experience.

Benefits:

• Health Insurance: UF participates in state and university-sponsored benefits programs for individuals, families, and domestic partners. Additionally, voluntary insurance options are available, including vision, dental, long-term disability, and more.
• Retirement Options: UF offers attractive retirement options, such as the Florida Retirement System Pension Plan, State University System Optional Retirement Program, Florida Retirement System Investment Plan, and Voluntary Retirement Savings Plan.
• Leave: UF employees can access a generous paid leave plan, a sick leave pool, paid maternity/paternity leave, paid medical leave, and leave payouts.
• See more information on benefits here: https://benefits.hr.ufl.edu/
• As a state organization, you might be eligible for the Public Service Loan Forgiveness (PSLF) program. See https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service for more information.

A high school diploma and two years of appropriate office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

• Ability to adhere to high customer service standards, as the position involves extensive telephone and face-to-face interaction with patients, health care providers, and staff from various SHCC offices.
• Possess excellent communication, organization, and problem-solving skills.
• Must be comfortable discussing personal health information in a confidential, professional manner.
• Business or healthcare-related practice experience.
• The ability to multi-task, prioritize responsibilities, problem-solve, and function in a team environment.
• EPIC system knowledge
• CPT and diagnosis coding
• Ability to adhere to UF and UF Health policy. Completion of required annual training including but not limited to HIPAA, FERPA, Red Flags, Handling SSN, Billing Compliance

 At Community Health and Family Medicine and its divisions, everyone belongs, grows, and thrives!

The University of Florida is an Equal Opportunity Employer. The University is committed to non-discrimination with respect to race, creed, color, religion, age, disability, sex, sexual orientation, gender identity and expression, marital status, national origin, political opinions or affiliations, genetic information, and veteran status in all aspects of employment including recruitment, hiring, promotion, transfers, discipline, terminations, wage and salary administration, benefits, and training.

• This position does not qualify for visa sponsorship
• For your application for this position to be considered complete, you must upload a resume, a cover letter, or a letter of interest.

• Position consists predominantly of computer work, and the ability to sit for extended periods of time.
• Able to transport himself/herself to various training activities and meetings.
• If you are a Florida resident claiming veteran's preference, please upload a copy of your DD-214 with your application for consideration.

Post offer requirements:

• Health Clearance for patient and human blood contact
• Criminal background check
• Education and experience check

The application must be submitted by 11:55 p.m. (ET) of the posting end date.