Clinical Resource Manager (RN, LPN, PT) REMOTE - Rotech Healthcare Inc.

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment.  We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com

Job Summary

We are seeking a dedicated Clinical Resource Manager (RN, LPN, PT) – Wound Care Division to join our team. In this position, you are responsible for dual clinical/sales role to promote and educate internal and external customers on Rotech’s Wound Care product portfolio Advanced Wound Dressings (AWD) and Negative Pressure Wound Therapy (NPWT).

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Assist as needed with the development, implementation and delivery of internal product education and training
• Assists Sales Excellence with training activities of employees where necessary this includes accurate documentation of training status and identifies training needs for staff
• Attend national conferences and exhibitions as required
• Attend training and courses as required
• Collaborate with Marketing and Sales leadership to develop strategy and execution to achieve business goals
• Collaborate with various departments to assist in various governmental and payer audits as needed
• Coordinates the delivery of live product trainings as well as live education programs
• Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations and qualifications
• Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
• Develops detailed knowledge of important customers/referral sources
• Identifies areas in Rotech where educational programs are needed (internally and externally) and shares with appropriate internal partners
• Maintains continuing education as necessary for performance of job responsibilities and as required for state licensure or certification
• Participates and gives input in national, regional and local sales training meetings, customer visits and other promotional events as required
• Participates in current educational programs, incorporating latest research into the appropriate programs and manages the content through multiple education platforms including live, online, webinar and written education
• Proofreads Education and Marketing materials when necessary
• Regular interaction with billing center personnel
• Responsible for the development, implementation and delivery of education and product training programs for Rotech’s key customers and referral sources
• Review patient charts and discern compliance with Rotech’s policies and procedures
• Routinely reviews and weighs in on new education material including but not limited to clinical education, product training, sharing of best practices and latest research
• When requested, provides clinical guidance to understand customer complaints and propose potential methods to resolve clinical product and user issues in partnership with other necessary internal groups
• Performs other duties as assigned

Travel

• Travel 30 – 50% of the time

Employment is contingent on

• Background investigation (company-wide)
• Drug screen (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

• Completion of an accredited program/degree in nursing or physical therapy, required
• Credentials as a registered nurse (RN), licensed practical nurse (LPN) or physical therapy (PT), required

Preferred Education and/or Experience

• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME), preferred
• Maintain CEUs as required by state law and if not required by state law
• Medical terminology, preferred
• Two years of related work experience, preferred
• WOCN, advanced practice certification in wound care, preferred
• Wound care experience, preferred

Skills and Competencies

• Ability to analyze and understand market needs and opportunity
• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Maintain confidentiality, discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Strong leadership abilities
• Work independently and as part of a team

Machines, Equipment and Technical Abilities

• Email transmission and communication
• Internet navigation and research
• Microsoft applications; Outlook, Word and Excel
• Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

• Lift and carry up to 10 pounds regularly
• Requires sitting, walking, standing, talking and listening
• Requires close vision to small print on computer and/or tablet and paperwork

Benefits

• 401k
• Medical, Dental and Vision
• Life Insurance and Disability
• Generous Paid Time Off and Paid Holidays
• Employee Discount Program
• Employee Recognition Program
• Bonus and Incentive Opportunities 
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account. All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.