Clinical and Research Support Coordinator - Rush University Medical Center
Chicago, IL
About the Job
Job Description
Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Pediatrics-Res Adm
Work Type: Full Time (Total FTE between 0.9 and 1.0)
Shift: Shift 1
Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: 27.47 - 43.27
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
The Clinical and Research Support Coordinator (CRSC) will work on activities conducted by the clinic department/ division, and clinical research studies, in partnership with the Principal Investigator (PI)/Physician, Co-investigator(s), other study personnel, and sponsoring agents. S/he will coordinate complex clinical research studies conducted by PI(s) and work on their clinic duties as needed to maintain a professional workflow with both clinic patients and study participants. S/he will perform a variety of routine duties with a high level of knowledge to provide leadership to the research team, and work with the clinic staff to provide excellent customer service to new and follow up patients. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Required Job Qualifications:
• Bachelor's degree and 4 years of clinical research experience OR 8 years of clinical research experience.
• 3 years coordinating Human Subjects research.
• Employees hired into this role must successfully pass the EPIC scheduling test with 3 attempts, within 45 days of completion of training.
• Strong project management skills including the ability to meet deadlines and help coordinate multiple aspects of the ongoing project.
• Ability to adapt to change and be flexible; availability to work evenings, overnight and weekends if called for under the study protocols; ability to travel to offsite locations as needed.
• Performs other duties as assigned.
Preferred Job Qualifications:
• Bachelor’s degree in sciences or health-related discipline.
• Relevant certification is strongly preferred (Certified Clinical Research Professionals (CCRP), Certified Clinical Research Associate (CCRA), Certified Clinical Research Coordinator (CCRC), or Certified IRB Professional (CIP).
• Medical office experience.
• Prior patient contact experience.
Physical Demands:
Ability to sit for several hours each day and remain professional and calm under stressful situations.
Competencies:
• Demonstrate advanced knowledge of Good Clinical Practices and Good Documentation Practices.
• Strong analytical and organizational skills with a high attention to details.
• Demonstrated ability to build rapport, navigate sensitive topics, and maintain confidentiality with a diverse pool of research participants and vendors.
• Strong verbal and written communication with ability to communicate complex concepts to multiple audiences.
• Excellent customer service and interpersonal skills.
Responsibilities:
Research:
• Recruits, consents, screens, schedules, tracks and provide study updates to study participants and families throughout the conduct of the study; administers structured tests and questionnaires according to research study protocols; may utilize study-related technology and equipment as part of assessment procedure; collects and enters data into study case report forms and/or electronic data capture system and respond to queries in a timely manner
• Submits or partners with a regulatory coordinator to submit study related documents, study protocols and study protocol amendments to the IRB per policy and procedure; maintains accurate and complete procedural documentation including study participant and site level documentation in compliance with institutional, local, state and federal guidelines and regulations related to clinical research.
• Collects, processes and ships potentially biohazardous specimens.
• Organizes and participates in auditing and monitoring visits; reports unanticipated problems (protocol deviations, adverse events, and serious adverse events); provides ongoing study status updates and responds to questions from PI, Administrator, Office of Research Affairs, Sponsor and Compliance throughout the conduct of the study.
• May provide oversight, training and coaching to less experienced staff; may work with nursing staff to assist in placing EPIC orders for procedures outside of the research space.
Clinic:
• Monitors Epic in-Basket and completes requests made through administrative Epic pools.
• Appropriately transfers patients to pre-registration for insurance verification.
• Prepares and disseminates patient letters and other correspondence from EPIC.
• Accesses EPIC to retrieve referrals, orders and other documentation.
• Communicate with clinical operations team to ensure appropriate patient flow.
General and combined:
• Performs a variety of office functions including the retrieval and distribution of incoming and outgoing mail, faxes, filing, and stocking of supplies; assists patients with Release of Information requests; maintains and retrieves medical records per HIM and office protocol.
• Addresses patient/participant calls efficiently and courteously; takes accurate, clear and concise messages that provide sufficient information for the clinical/research staff and/or receiving party to effectively handle the issue/request.
• Collaborates with clinicians and nursing staff to assist patients and their families with outpatient services - referrals, insurance verifications, contact information, payment terms, etc., includes a variety of services (Mental Health, PT/OT, Specialty Physicians, Imaging, etc.)
• Schedules, cancels and/or reschedules patient/research appointments, as assigned; places reminder calls or sends information to patients in advance of their appointment by office policy; utilizes knowledge to master EPIC application for tracking and monitoring reports for both clinical and research teams.
• Works collaboratively as part of the medical practice and research team; problem solves issues by seeking out the appropriate resources; Leads research team meetings and communicates with other departments to define clear objectives, develop an agenda, prioritize agenda items, and foster participation
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Position Clinical and Research Support Coordinator
Location US:IL:Chicago
Req ID 15132
Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Pediatrics-Res Adm
Work Type: Full Time (Total FTE between 0.9 and 1.0)
Shift: Shift 1
Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: 27.47 - 43.27
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
The Clinical and Research Support Coordinator (CRSC) will work on activities conducted by the clinic department/ division, and clinical research studies, in partnership with the Principal Investigator (PI)/Physician, Co-investigator(s), other study personnel, and sponsoring agents. S/he will coordinate complex clinical research studies conducted by PI(s) and work on their clinic duties as needed to maintain a professional workflow with both clinic patients and study participants. S/he will perform a variety of routine duties with a high level of knowledge to provide leadership to the research team, and work with the clinic staff to provide excellent customer service to new and follow up patients. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Required Job Qualifications:
• Bachelor's degree and 4 years of clinical research experience OR 8 years of clinical research experience.
• 3 years coordinating Human Subjects research.
• Employees hired into this role must successfully pass the EPIC scheduling test with 3 attempts, within 45 days of completion of training.
• Strong project management skills including the ability to meet deadlines and help coordinate multiple aspects of the ongoing project.
• Ability to adapt to change and be flexible; availability to work evenings, overnight and weekends if called for under the study protocols; ability to travel to offsite locations as needed.
• Performs other duties as assigned.
Preferred Job Qualifications:
• Bachelor’s degree in sciences or health-related discipline.
• Relevant certification is strongly preferred (Certified Clinical Research Professionals (CCRP), Certified Clinical Research Associate (CCRA), Certified Clinical Research Coordinator (CCRC), or Certified IRB Professional (CIP).
• Medical office experience.
• Prior patient contact experience.
Physical Demands:
Ability to sit for several hours each day and remain professional and calm under stressful situations.
Competencies:
• Demonstrate advanced knowledge of Good Clinical Practices and Good Documentation Practices.
• Strong analytical and organizational skills with a high attention to details.
• Demonstrated ability to build rapport, navigate sensitive topics, and maintain confidentiality with a diverse pool of research participants and vendors.
• Strong verbal and written communication with ability to communicate complex concepts to multiple audiences.
• Excellent customer service and interpersonal skills.
Responsibilities:
Research:
• Recruits, consents, screens, schedules, tracks and provide study updates to study participants and families throughout the conduct of the study; administers structured tests and questionnaires according to research study protocols; may utilize study-related technology and equipment as part of assessment procedure; collects and enters data into study case report forms and/or electronic data capture system and respond to queries in a timely manner
• Submits or partners with a regulatory coordinator to submit study related documents, study protocols and study protocol amendments to the IRB per policy and procedure; maintains accurate and complete procedural documentation including study participant and site level documentation in compliance with institutional, local, state and federal guidelines and regulations related to clinical research.
• Collects, processes and ships potentially biohazardous specimens.
• Organizes and participates in auditing and monitoring visits; reports unanticipated problems (protocol deviations, adverse events, and serious adverse events); provides ongoing study status updates and responds to questions from PI, Administrator, Office of Research Affairs, Sponsor and Compliance throughout the conduct of the study.
• May provide oversight, training and coaching to less experienced staff; may work with nursing staff to assist in placing EPIC orders for procedures outside of the research space.
Clinic:
• Monitors Epic in-Basket and completes requests made through administrative Epic pools.
• Appropriately transfers patients to pre-registration for insurance verification.
• Prepares and disseminates patient letters and other correspondence from EPIC.
• Accesses EPIC to retrieve referrals, orders and other documentation.
• Communicate with clinical operations team to ensure appropriate patient flow.
General and combined:
• Performs a variety of office functions including the retrieval and distribution of incoming and outgoing mail, faxes, filing, and stocking of supplies; assists patients with Release of Information requests; maintains and retrieves medical records per HIM and office protocol.
• Addresses patient/participant calls efficiently and courteously; takes accurate, clear and concise messages that provide sufficient information for the clinical/research staff and/or receiving party to effectively handle the issue/request.
• Collaborates with clinicians and nursing staff to assist patients and their families with outpatient services - referrals, insurance verifications, contact information, payment terms, etc., includes a variety of services (Mental Health, PT/OT, Specialty Physicians, Imaging, etc.)
• Schedules, cancels and/or reschedules patient/research appointments, as assigned; places reminder calls or sends information to patients in advance of their appointment by office policy; utilizes knowledge to master EPIC application for tracking and monitoring reports for both clinical and research teams.
• Works collaboratively as part of the medical practice and research team; problem solves issues by seeking out the appropriate resources; Leads research team meetings and communicates with other departments to define clear objectives, develop an agenda, prioritize agenda items, and foster participation
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Position Clinical and Research Support Coordinator
Location US:IL:Chicago
Req ID 15132
Source : Rush University Medical Center