Clinical Practice Manager at UHealthSolutions, Inc.

Butner, NC 27509

About the Job

Clinical Practice Manager

Federal Medical Center – Butner, NC

Butner Federal Correctional Complex (FCC Butner): FCC Butner is a well-established institution providing medical care for hundreds of federal inmates with complex health conditions in Butner, North Carolina. UMass Medical and its affiliate UHealthSolutions provides all required services including oncology, renal care and nephrology, ophthalmology, cardiology, wound care, hepatology, orthopedics, physiatry, and more for other medical concerns. We are committed to working with the Bureau of Prisons to find collaborative solutions to improve health outcomes and service delivery for these inmates. Our approach to operating the FCC Butner facility encompasses the following core principles:

Providing comprehensive, high-quality, responsive, and cost-effective services
Protecting the BOP’s core safety and security mission
Minimizing the BOP’s administrative burdens
Supporting FCC Butner’s future clinical program and staff development

POSITION SUMMARY:

The Clinical Practice Manager is responsible for the administration of financial, operational and general business functions related to medical provider and program administrative services. The Clinical Practice Manager will manage and coordinate with all staff to ensure prompt and efficient service delivery for client companies and employees, on-site management of event(s), hiring of staff, follow-up of any event related reporting or issues and other duties as assigned. Leads clinical teams for assigned units with responsibility for all operational functions of the team. Works in partnership with the Operations Manager to provide administrative and medical staff support to the operations of the ambulatory care unit and offsite appointments

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Leads clinical teams for specialty care with responsibility for all operational functions of the team. Works in partnership with the Operations Manager to provide administrative and medical staff support to the operations of the inpatient unit.

Works collaboratively with the Operations Manager in assessing the appropriateness of level of care, ensuring timely placement of the inmate in facilities capable of managing that level of care, to ensure the quality and competence of rendered care.

Responsible for coordinating clinic visits in ambulatory care in a manner that focuses on quality and efficiency. Accesses barrier to treatment and delivers feasible solutions.

Develops and monitors Medical Provider schedules to ensure compliance with the contract-required staffing matrix, and to support maximum provider productivity;

Develops Utilization Management program by performing case reviews in a timely manner with assigned Physicians and Medical Director, including referrals for potential over/under utilization, case discussion, transfer planning and quality of care issues.

Responsible for developing and initiating improvements in the organization and delivery of high quality, cost effective patient care. Responsible for nursing clinical practice, budgetary personnel activities, and regulatory activities associated with the unit and the clinical department, and continuing support of the Bureau’s Electronic Medical Record (EMR).

Responsible for ensuring the very best patient experience by optimizing all customer interaction. Foster a positive work environment through mutual support and cooperation and adheres to company and unit specific Service Standards.

Ensures administrative claims are being captured.

Responsible for utilization reports.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

· Demonstrates an “it’s my job attitude” by doing appropriate tasks that are not assigned and performing other duties as assigned.

· Works effectively and cooperatively in groups/teams.

· Takes appropriate actions to meet the needs and expectations of the customer.

· Interacts with employees, patients, physicians, and anyone else while at work in a professional manner.

· Serves as a positive example by speaking positively about other employees, departments, physicians and the federal medical center.

· Follows department and hospital policies and procedures.

· Follows appropriate infection control practices.

· Assists with training of employees as needed.

REQUIRED QUALIFICATIONS:

· U.S. Citizenship

· RN presently licensed or eligible for licensure in North Carolina with at least 3 years’ progressive management experience in a health care setting

Bachelor’s Degree in a related field with at least 5 years progressive management experience in a health care setting

· Master's degree in nursing or Health Care Administration or related field preferred.

· Certification in Basic Life Support (BLS)

· Certification in Advanced Cardiac Life Support (ACLS)

Knowledge, Skills, and Abilities:

· Basic knowledge of budget concepts.

· Practice management skills

· Utilization management

· Good organizational skills.

· Good human relation skills, active listening, and conflict resolution skills.

· Excellent oral and written interpersonal communication skills.

· Demonstrates leadership, facilitation, coaching, and collaboration skills.

· Ability to guide a team to successful outcomes.

· Effective decision-making and problem-solving skills.

· Demonstrates comfort level of working within a clinical environment supported by technology.

· Knowledge necessary to make appropriate clinical decisions and interaction relative to the specific age of a patient.

· Skills validation/certification of competencies for the duties and responsibilities required for RN Manager.

· Maintain North Carolina License requirements for CEUs.

· Work involves contact with patients of all ages, family members, physicians, nursing, and all other members of the health care team.

· Work is performed in all areas of the institution.

· Work may require lifting or pushing in excess of 30 pounds.

· Work requires walking, running, climbing and bending.

· Customer service and communication expertise

Professional Requirements:

· Demonstrates respect and civility in all interactions with others.

· Adheres to dress code; appearance is neat and clean.

· Completes annual educational requirements.

· Wears identification while on duty.

· Ensures compliance with policies and procedures.

Additional Information:

As a UHealthSolutions employee working at the Federal Bureau of Prisons, FCC Butner, you must comply not only with all of the policies, rules and regulations of UHealthSolutions, but also with all of the rules and regulations of the Federal Bureau of Prisons, FCC Butner. You will be trained in UHealthSolutions and Federal Bureau of Prisons, FCC Butner policies by UHealthSolutions and Federal Bureau of Prisons, FCC Butner, respectively. As a condition of employment, you must gain and maintain Federal Bureau of Prisons, FCC Butner approval for facility access. If at any time during your employment with UHealthSolutions, you have any questions or concerns with respect to any rule or regulation of UHealthSolutions and/or Federal Bureau of Prisons, FCC Butner, you must immediately speak with your supervisor.

Appointment is subject to satisfactory completion of urinalysis, physical, and background investigation. All applicants are subject to National Crime Information Center (NCIC) and credit checks.

Successful completion of the “Introduction to Correctional Techniques”, three week training course is required.

This position has been identified as test designated. Incumbents will be subject to urinalysis testing under the BOP Drug Free Workplace Plan.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. UHS reserves the right to modify position duties at any time, due to business necessity.

UHealthSolutions is an equal opportunity employer and encourages applications from individuals with varied experiences and backgrounds.