Clinical Manager - Vheda Health
Columbia, MD 21044
About the Job
About Vheda Health
Vheda Health is a leader in virtual health engagement, dedicated to improving health equity for underserved populations. With over 10 years of experience and a strong national presence, our turnkey chronic care programs provide simple access to care from anywhere, helping health plans deliver better outcomes for their members.
We're Hiring a Clinical Manager to Join Our Team!
We are hiring a Clinical Manager for a full-time position. The Clinical Manager is responsible for overseeing and managing the day-to-day operations of the Health Services department. This role involves ensuring high-quality member care, managing Health Services staff consisting of clinical and non-clinical staff, and implementing policies and procedures to enhance the efficiency and effectiveness of all clinical services. The Clinical Manager will also play a key role in strategic planning and continuous improvement initiatives. This role is fully remote but may require travel to our offices in Columbia, MD, up to four times per year for companywide events and meetings.
Key Responsibilities
Clinical Operations Management:
- Oversee the daily operations of the clinical department, ensuring smooth and efficient workflows.
- Develop and implement clinical policies and procedures to maintain high standards of care.
Staff Management:
- Recruit, train, and supervise clinical staff, including nurses, clinical coordinators, and member advocates.
- Conduct performance evaluations, provide feedback, and facilitate professional development opportunities.
Member Outreach Quality:
- Monitor and evaluate the quality of member outreach conducted by the clinical team.
- Implement quality improvement initiatives to enhance member outcomes and satisfaction.
Compliance and Member Engagement:
- Ensure compliance with all relevant healthcare regulations, standards, and best practices.
- Perform routine quality chart and call audits to improve member outcomes and drive organizational success.
Collaboration and Communication:
- Foster effective communication and collaboration among clinical staff, and other departments (Member Experience Team, Shipping, Analytics and Leadership)
- Serve as a liaison between the clinical team and other stakeholders, including members and their care team, and external partners/supports (Client Partners).
Technical Support Oversight:
- Oversee clinical team collaboration with technical support to ensure timely resolution of member or system issues.
Required Qualifications
- Current and active RN license or relevant clinical certification.
- Minimum of 5 years of experience in a clinical management or supervisory role.
- Strong understanding of clinical workflows, healthcare regulations, and quality improvement processes.
- Excellent leadership, communication, and organizational skills.
- Proficiency in using clinical management software and electronic health records (EHR).
Additional Preferred Skills
- Proficiency in telephonic and remote work environments.
- Strong care coordination capabilities.
- Care/Case Management Experience or certifications.
- Experience in Urgent or Emergent care settings.
- Leadership and team management skills.
- Expertise in quality improvement and patient/member care.
- Knowledge of regulatory compliance.
- Effective resource management.
- Excellent communication and collaboration abilities.
- Oversight of technical support operations.
- Fluency in Spanish preferred, but not required.
Location Preference: While this role is remote, candidates based in Florida, Illinois, and Kentucky will receive priority consideration.
Vheda Health Benefits
At Vheda, we care about your health, your family and your future and strive to have our benefits reflect that. This includes:
- Competitive salary
- Comprehensive health Insurance including medical, dental, vision, LTD, STD and life insurance
- 401(k)
- Unlimited paid time off
- 11 paid company holidays
- Engaging team events
We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.
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Source : Vheda Health