Clinical Liaison, York County - SpiriTrust Lutheran

SpiriTrust Lutheran® serves five counties in southcentral Pennsylvania by providing residential living, assisted living, personal care, memory support and nursing and rehabilitation services in six life plan communities along with home care, in-home support, hospice services and palliative care. Our communities rank amongst the best, earning the award for “Best Senior Living” by U.S. News & World Report.

Our commitment to creating a positive and fulfilling work environment is grounded in our mission, values, and culture of considerate behavior core tenets. We are excited to invite you to apply and discover the many opportunities available to join the SpiriTrust Lutheran team. Come be a part of our team and ‘catch the spirit’ as you experience the rewards of working with our team!

SpiriTrust Lutheran is now hiring a Full-Time Clinical Liaison to focus on York County!

Education/Training/Certifications:

Preferred: Bachelor’s Degree in a related field; RN or LPN from an accredited school.

Valid PA Drivers License

Experience:

Sales experience in a healthcare setting.

Skill(s):

1. Relationship building and negotiating skills required.
2. Excellent organizational & time management skills
3. Detail oriented & able to handle multiple tasks simultaneously.
4. A self-starter and able to think & exercise independent judgment.
5. Able to respond to customer requests in a timely manner.
6. An enthusiastic person with sincere compassion for the senior population.
7. Professional appearance & proper phone etiquette without fail.
8. Computer Expertise Required: Microsoft Office, PowerPoint, and Marketing Database software
9. Dependable & have flexibility with work hours.
10. Strong communication skills (oral and written) and excellent interpersonal skills.
11. Maintain a positive and professional working relationship with all individuals internal and external to the Community.

General Responsibilities:

1. Promotes the SpiriTrust Hospice program to the community, local hospitals, medical centers, physicians, case managers, social workers and other healthcare professionals to maintain a healthy census in the skilled nursing community.
2. Assists the Marketing Department in promoting Hospice to the community to the local area through participation on local boards, community groups, neighborhood block associations, and other organizations.
3. Represents SpiriTrust Hospice in local organizations.
4. Serves as patient advocate when residents are hospitalized.

Essential Duties:

1. Drive revenue and meet/exceed associated sales goals.
2. Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.
3. Perform tasks related to logging daily sales activity.
4. Respond and follow through on sales inquiries using appropriate methods.
5. Communicate internally about new opportunities, service issues and other issues that affect the day to day business of a community relations liaison.
6. Maintain and develop existing and new customers through appropriate propositions and ethical sales methods and relevant internal liaison to optimize quality of service, business growth and resident satisfaction.
7. Plan and prioritize personal sales activities and customer/prospect contact towards achieving agreed business goals, including costs and sales- especially managing personal time and productivity.
8. Manage and control expenditures within established budgets.
9. Actively participate in community organizations to promote the presence of Journey Hospice and to assist in the development of a viable, active referral base.
10. Actively participate in all Special Events on & off the Campus.
11. Coordinate Special Events & Open Houses for professionals to enhance awareness of program in the marketplace.

SpiriTrust Lutheran is an Equal Opportunity Employer.