Clinical Liaison / External Admissions Case Worker - Grove Park Healthcare Center

Grove Park Healthcare Center is looking for an Clinical Liaison / External Admissions Case Worker to join our incredible team! 

We're not just a workplace; we're a community driven by excellence. We take immense pride in what sets us apart - our exceptional leadership, a warm and friendly work environment, and a reputation that we've worked hard to earn. If you're ready for a rewarding career experience, your journey begins here! 

Shift Hours: Daytime

Clinical Liaison / External Admissions Case Worker Benefits: 

• Competitive wages based on experience  
• Generous paid time off (PTO) package 
• Medical, Dental and Vision insurance  
• Supplemental disability and life insurance options available 
• Flexible Spending Account 
• 401k available 
• Career advancement opportunities / tuition reimbursement 
• Friendly work environment 
• Referral bonus 

Clinical Liaison / External Admissions Case Worker Requirements:

Must have experience working in nursing home setting

Must be familiar with hospital and community partners in the immediate area

Clinical Liaison / External Admissions Case Worker Responsibilities: 

• Respond to inquiry calls from hospital discharge planners, families, and other referral sources. 
• Conduct facility tours.
• Develop marketing strategy with local partners and pursue leads.
• Manage the admission process by maintaining updated bed availability and facility services information at all times. 
• Manage the inquiry process professionally, timely and with appropriate follow-up. 
• Effectively manage occupancy levels and census/premium mix enhancement. 
• Understand census, quality mix and bed management needs of the facility. 
• Process admissions paperwork, ensure appropriate payor source, etc. and obtain signatures from residents or responsible parties prior to each admission.  
• Communicate special needs of new admits staffing to facilitate a smooth transition.

• Alert appropriate department supervisors and building staff of projected changes, i.e. admissions, bed changes, and discharges, by chairing daily admission meeting to discuss forthcoming changes. Utilize bed management principles. 
• Maintain a close working relationship with the Marketing Director, Director of Nursing and the Business Office Manager to ensure appropriate and efficient decisions about prospective admissions. 
• Communicate with nursing and housekeeping about appropriate room and bed selection once admissions determinations are made, 
• Maintain the Referral Management System database as a sales management tool and track progress.
• Maintain a waiting list in compliance with state and federal guidelines. 
• Maintain a working knowledge of Federal and State regulations and reimbursement (Managed Care, Medicare, and Medicaid). 
• Provide assistance with new Employee orientation regarding the marketing and admissions process. 
• Maintain a strong working knowledge of managed care referral processes. 
• Identify and participate in process improvement initiatives that improve the customer experience, enhance workflow, and/or improve the work environment. 

Ready to take the next step in your career journey? We're excited to get to know you! Apply today and discover why Grove Park Healthcare Center is the perfect place for your professional aspirations. 

Join us at Grove Park Healthcare Center, and start a career that's not just about work, but about making a meaningful difference in the lives of others. Your future starts here. Come be a part of our extraordinary team!