Clinical Lab Assistant Laboratory Part-Time Days - Northwestern Memorial Healthcare

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

The Clinical Lab Assistant reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Clinical Lab Assistant performs phlebotomy, technical, and clerical functions in one or more sections of the laboratory.

Responsibilities:

1. Perform all duties and responsibilities of a phlebotomist.
   1. Skillfully collects blood specimens from patients in accordance with policies and procedures.  Practices age-specific approaches in carrying out responsibilities.

1. 1. Reviews and resolves error messages and cancellation requests in a timely, appropriate manner.

1. 1. Maintains current knowledge of LIS and other related computer systems and equipment. 
   2. Assures that phlebotomy supplies are maintained and adequately stocked and rotated to prevent inadvertent usage of expired supplies and/or waste.

1. Performs a variety of clinical lab processing, administrative and technical functions which include but are not limited to Requisition Entry, and triaging calls from providers for Referred Testing matters.

1. Processes specimens of blood, urine and other body fluids according to established procedures, including specimen receipt, microbiology processing and anatomical pathology send out testing.

1. Operates the pneumonic tube system.

1. Appropriately prioritizes STAT, Timed, and routine specimens

1. Prepares specimens for testing and/or sending to a reference lab.

1. Analyses, evaluates and reports waived and moderately complex laboratory testing.

1. Annually attends mandatory hospital and laboratory safety education reviews.

1. Builds and develops respectful relationships with department customers as demonstrated by:

1. 1. Immediately acknowledges and greets customers
   2. Creates a positive first impression
   3. Seeks to understand customer's needs from the customer's point of view
   4. Responds to customer needs in a timely fashion
   5. Provides customers with information from start to finish
   6. Takes action to let customers know they are our top priority
   7. Demonstrates respect for different cultures, rituals and beliefs
   8. Respects confidentiality

1. Builds and develops respectful relationships with co-workers and other departments as demonstrated by:
   1. Voluntarily pitches in and helps out others
   2. Demonstrates appreciation of other's contributions
   3. Shares knowledge with others
   4. Welcomes new staff and helps them become part of the team
   5. Shares non-judgmental specific observations
   6. Ensures everyone involved has the appropriate information to best meet the customer's needs
   7. Demonstrates respect for different cultures, rituals and beliefs
   8. Respects confidentiality
       
2. Uses all available resources to resolve and prevent problems as demonstrated by:
   1. Follows through and follows up on problem resolution
   2. Involves all necessary parties in defining and solving problems
   3. Seeks the necessary resources when problems are outside realm of control
   4. Listens fully, then verbalizes an understanding of issues and problems from other's point of view
   5. Manages personal emotional response to maintain professional demeanor and integrity

1. Attends and participates in Quality Improvement programs and related activities including continuing education and department meetings.

1. Maintains confidentiality of patient information at all times.

1. Performs and maintains records of all necessary quality control.

Performs other duties related, but not limited, to the above.

Education:

High school graduate.  Successful completion of an accredited phlebotomy program and ASCP certification or equivalent. Knowledge of phlebotomy and safety standards required. Bachelor of Science degree preferred

Experience:

Minimum of 2 years of phlebotomy experience, preferably in a hospital laboratory. A strong background in medical laboratory and/or knowledge of medical terminology. Strong background in patient centered customer service and professional affiliation with physician

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.