Clinical Implementation Manager (CIM) - San Francisco, Seattle, Denver - TearScience Division, Johnson & Johnson Vision - Johnson and Johnson

At Johnson & Johnson Vision, we have a bold ambition: to change the trajectory of eye health. That's why, through our operating companies, we've developed solutions for every stage of life-to help people see better, connect better and live better. We partner with eye care professionals to provide some of the world's leading products and technologies to address refractive error, cataracts, dry eye, and beyond. Since the 2017 acquisition of TearScience, Johnson and Johnson has aimed to positively impact the lives of patients around the world suffering from Dry Eye. This is a significant unmet health need globally, and Meibomian Gland Dysfunction is the cause for more than 80% of people living with this condition. Worldwide more than 340MM people suffer from this chronic condition. With the TearScience portfolio, we have a unique opportunity to serve these patients.

Johnson & Johnson Vision, TearScience is recruiting for a Clinical Implementation Manager to cover San Francisco, Seattle, and/or Denver.

The Clinical Implementation Manager is an individual who will have a strong depth of clinical expertise, including ocular surface disease, and be able to provide expert level consulting on the TearScience product portfolio (including LipiFlow®, LipiView®, and LipiScan®), and its successful implementation into the operations of both ophthalmology and optometry practices.

The Clinical Implementation Manager will be responsible for the successful implementation in all new placements and select high-value current accounts in a defined geography.

Main areas of responsibility

• Capability to conduct initial on-site training of physician(s), and staff members on all aspects of the implementation process of ocular surface products, and address operational issues such as: patient flow, internal logistics, staff aptitude, conversion to treatment ratio, patient follow-up, as well as set overall practice treatment objectives.
• Individual must possess strong clinical and disease state knowledge and be able to discuss the application of JJV products as well as impacts on clinical outcomes related to overall ocular health.
• Must be able to confidently operate and trouble-shoot equipment.
• Willingness to consultatively engage practices regarding their intra-office business management metrics such as patient visits, scanning and treatment volume(s), procedural price positioning, appropriate office incentives, comparative practice profiles, patient conversion strategies, patient and reception area marketing materials as well as digital marketing assets, etc. all with the goal of increasing treatments and activator revenues and creating a practice success plan.
• Works cross functionally with all practice staff members as well as all JJV counterparts (OSAE, AE, PPS, & TAM's) to achieve practice objectives end to end.

Qualifications

• Bachelor's Degree or equivalent relevant experience required
• A minimum of 5 years of business-to-business and/or medical device sales OR, any equivalent combination of sales and/or industry experience from which comparable knowledge, skills and abilities have been achieved is required.
• Two or more years ophthalmic practice technician/patient premium services counselor is preferred
• Ability to travel a 60% percent is required including weekly overnight and on occasion weekend travel as well.
• Valid US Driver's License.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.