Clinical Examinations Operations and Technical Assistant - NBEO

The National Board of Examiners in Optometry (NBEO) is seeking a Clinical Examinations Operations and Technical Assistant to assist the organization.  

Founded in 1951, the National Board of Examiners in Optometry is an independent, non-governmental, non-profit organization whose examinations are universally accepted for optometric licensure in the United States and internationally.  NBEO’s mission is to protect the public by developing, administering, scoring, and reporting results of valid examinations that assess competence in optometry.  NBEO has a full-time staff of 22 and utilizes over 100 optometrists as subject matter experts nationwide in support of its examination programs. NBEO is one of the few national boards in any profession with a repertoire of exams that include computer-based tests, an advanced competence exam, and clinical skills test using standardized patients at the National Center of Clinical Testing in Optometry (NCCTO). We work to maintain the best possible environment for our employees, where people can learn and grow with the organization.  We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

This role is a full-time, onsite position based in Charlotte, NC.  

Reporting to the Associate Director of Clinical Examinations Operations, the Clinical Examinations Operations and Technical Assistant is responsible for maintaining and utilizing NCCTO’s audio/visual and computerized systems to properly record candidate examinations at NCCTO.

Essential Duties and Responsibilities include the following:

• Manage and operate the integrated computerized audio-visual programs utilized at NCCTO
• Monitor and control multiple cameras simultaneously to ensure multiple concurrent exams are captured
• Synthesize knowledge of all the skills being tested to make immediate independent      decisions needed to capture videos required for scoring purposes
• Proactively prevent or resolve any testing abnormalities along with the Associate Director of Clinical Examinations Operations
• Train backup AV Controllers as required
• Maintain a smooth examination flow
• Ensure a consistent, standardized candidate experience
• Maintain and troubleshoot programs and technology required for daily live testing 
• Monitor and assist EMS and pertinent team members with EMS software and hardware issues
• Assist IT department with video management including video recovery, correction, and uploading
• Responsible for maintaining all testing equipment 
• Work with the NCCTO and IT team to proactively identify equipment needs and take appropriate action
• Assist with same day candidate issues (i.e. Retakes)
• Assist in managing inventory of all disposable supplies 
• Assist with supply orders and cleaning equipment as needed
• Assist in scoring processes as requested
• Ensure all exam materials and other sensitive information are secure 
• Conduct research related to equipment, models, and other testing development as required
• Serve as a back-up Standardized Patient as requested
• Assist the Executive Director and other Clinical Examinations Directors in additional tasks as needed

Qualifications

Associate’s degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.   

Additional General Skills Required: Able to work collaboratively as part of a multi-disciplinary team, excellent written and oral communication skills, ability to handle complex tasks, strong organizational skills, ability to balance multiple competing priorities and maintain a high degree of responsiveness.  Some travel may be required for this position. 

We work to maintain the best possible environment for our employees, where people can learn and grow with the organization. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

To support the health and safety of NBEO employees and optometry candidates, NBEO requires employees to be fully vaccinated against COVID-19 or to have received an approved accommodation based on medical condition or sincerely held religious belief or practice. 

Applicants should send their resume and cover letter to paul.yang@optometry.org.