Clinical Engineering Database Administrator - University of Maryland Medical System

Company Description
The University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, cardiac care, women’s and children’s health and physical rehabilitation. UMMS is the fourth largest private employer in the Baltimore metropolitan area and one of the top 20 employers in the state of Maryland. No organization will give you the clinical variety, the support, or the opportunities for professional growth that you’ll enjoy as a member of our team.

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1.    Manages and troubleshoots the CMMS. Identifies opportunities to upgrade or replace hardware/software to meet the current and future needs of its users and management, recommends changes, and participates in the acquisition, implementation and follow-on management of purchase.

2.    Ensures system, software, training, and reports accurately and effectively functioning with the most current versions and applications. Participates in requisite CMMS training and education and keeps abreast of software changes in order to remain informed of its use and function. 

3.    Coordinates the planning, design and establishment of data entry standards used in the CMMS. Establishes, reassigns, revises or deletes records in key data tables in response to system user’s requirements as applied through use of departmental policies and procedures. 

4.    Designs security levels for individuals and groups in accordance with the guidelines and objectives provided by the appropriate user group’s management. 

5.    Design and implement redundant systems, policies, and procedures for disaster recovery and data archiving to ensure effective protection and integrity of data assets.

6.    Develops and manages standards/procedures for entering system-wide information, and setting system defaults for each site. 

7.    Coordinates with Clinical Engineering/Operations and Maintenance, Information Technology (IT) and CMMS users to facilitate the importing and exporting of equipment inventory and other data.

8.    Develop and document routines, diagrams, and reports that end-users can use to facilitate support and best practices in database use and management.

9.    Monitors the change process for system procedures and standards. Evaluates change proposals, coordinates change development, and implements change. Develops test and evaluates application responses to changes in operating, applications, and data environments. 

10.    Coordinates the interface between, Clinical Engineering/Operations and Maintenance, Purchasing, Materials Management and IT to support the maintenance/functionality of the CMMS.

11.    Maintains regular contact with users and supervisor/manager regarding status of open or pending service calls.

12.    Design and implement proper business practices for database life cycle and provide recommendations of implementation in an enterprise environment.

13.    Develop database testing plans and implementation strategies and ensure junior staff compliance with documented process.

Education and Experience -Clinical Engineering Database Administrator 

1.    Bachelor’s degree in computer science, mathematics or engineering or equivalent work experience is preferred.  

2.    Seven (7) years systems/database administration experience with CMMS preferably in a healthcare environment. 

3.    Experience in CMMS database design or administration, hands-on troubleshooting and tuning experience, project management, and knowledge of applicable data privacy practices and laws preferred.

Knowledge, Skills and Abilities

1.    Working knowledge of and skill in using CMMS hardware and software.

2.    Working knowledge of configuration management principles and applications and the ability to apply these principles to software application and data structures.

3.     Working knowledge of report writing and tools used for workorder and inventory analysis/management. 

4.    Knowledge and skill in troubleshooting system irregularities, data entry training and setting standards for database management use. 

5.    Effective communication and organization skills; demonstrates confidence and creativity.

6.    Excellent customer service skills and the ability to work with all levels within the organization.

7.    Ability to perform daily work activities of the position assuring prompt and effective response to customer needs.

8.    Proficient in analysis and problem solving, ability to work with other team members and ability to assess customer needs and determining appropriate solutions.

9.    Ability to understand and adhere to systems security and control procedures in accordance with departmental, vendor standards and regulatory bodies.

10.    Strong knowledge and understanding of database security, encryption and long term retention.

11.    Ability to effectively communicate problem and resolution to junior staff members.

V.    Working Conditions

1.    Weekend, shift work, holiday, on-call may be required, work beyond normal tour of duty to complete projects, meet deadlines, or respond to emergencies.
2.    Work is performed in various environments within UMMS.  These environments include, but are not limited to the following:   a standard office environment, Data Center/closets environment, or Healthcare environment.
3.    Periodic traveling out of town with overnight stays to obtain required training, education, or certification may be required.
4.    Work may include regular travel to and from the various affiliated institutions within the Medical System.
5.    Work may be required in a Healthcare facility which the observance of “Universal Precautions” is mandated.  Universal Precautions involves the wearing of protective clothing/equipment and the observance of safe work practice.

6.    There is potential for regular exposure to hazardous materials and hazards from use of tools and power equipment in the work environment.

7.    Work is high demand and fast paced.

8.    Talking and hearing necessary for conversations with callers, visitors, patients, families and staff members.