Clinical Director - Marshall Emergency Department at CHRISTUS Health

JOB SUMMARY

Manages the nursing services and staff for a department; ensures quality and full compliance with relevant policies and standards.

MAJOR JOB RESPONSIBILITIES

• Implementing and monitoring programs and practices for the delivery of safe and efficient quality nursing care for patients and their families

• Ensuring consistent application of nursing services policies and standards throughout the organization

• Monitoring patient outcomes and quality and effectiveness of nursing care

• Overseeing performance of teams; identifying and addressing staff training and development needs

• Apprising medical staff, department heads, and administrators in matters related to nursing service and strategies

Standard I: Financial Management

• Recognizes the impact of reimbursement on revenue

• Understands the relationship between values-based purchasing and quality outcomes with revenue and reimbursement

• Creates, monitors, and analyzes a budget; explaining variance

• Conducts ongoing evaluation of productivity, forecasting future revenue and expenses

• Documents capital appropriations and project authorizations

Standard II. Human Resources Management

• Evaluates and specifies the critical resources required to accomplish the team's objectives

• Initiates requests for required resources based on staff competency with patient acuity

• Allocates team resources responsibly and equitably within the scope of labor laws

• Calculates resource usage to set a baseline for comparison

• Discovers opportunities to improve resource utilization

• Implements changes in role consistent with scope of practice

• Anticipates and plans for admission/discharge/transfer needs to facilitate patient flow

• Resolves conflicts in a wide variety of situations, such as workload allocation, schedule overlap etc.

• Adjusts management and personal style to fit the needs of different people and different situations

• Explores motivational factors and tailors motivational efforts to individual needs and situations for the department

• Conducts evaluations on personnel performance at the work place and recommends improvement plans

• Coaches others on operating personnel management systems and their processes

Standard III. Relationship Management and Influencing Behaviors

• Situation Management

• Identifies issues that require immediate attention

• Applies principles of crisis management to handle situations as necessary

• Manages conflict

• Promotes team dynamics

• Mentors and coaches staff

• Promotes Professional Management

• Promotes and encourages stress management

• Encourages participation in professional action

• principles of self-awareness

• Fosters a healthy work environment

• Diversity

• Understands the components of cultural competence as they apply to the

workforce

• Maintains an environment of fairness and processes to support it

• Capitalizes on differences to foster highly effective work groups

Standard VI. Performance Improvement/Safe Practice/Quality Care/Regulations

• Assesses customer and patient satisfaction while developing and implementing strategies to address satisfaction issues

• Provides direct service to internal or external customers

• Facilitates the resolution of customer problems, issues, or concerns

• Monitors and promotes workplace safety requirements resulting in positive patient outcomes

• Applies systems thinking knowledge as an approach to analysis and decision-making

• Demonstrates accountability for nursing research and quality improvement activities

• Provides evidence-based nursing care

• Promotes and communicates patient information effectively across the continuum of care

Standard V. Leadership

• Serves as a leader of patient care

• Utilizes an appropriate style of leadership: autocratic, democratic, laissez-faire/free rein, etc.

• Demonstrates leadership qualities: intelligence, influence, determination, integrity, confidence

• Manages own behaviors during interactions, such as feedback giving, to shape workplace events

• Utilizes positive reinforcement to motivate and attain desired behaviors; increases productivity

• Employs leadership theories, such as contingency and transformational, and associated techniques

• Applies techniques of “action learning” to problem solve and personally reflect on

decisions

Clinical Performance Improvement

• Shares experiences with process performance improvements across multiple areas

• Recognizes recurring and difficult problems and explores new or innovative solutions

• Leverages technology to facilitate the sharing of clinical performance or outcomes data

• Compares and contrasts different approaches for performance improvement; highlights pros and cons

• Creates mechanism for ensuring quality and performance measures are understood and valued by nursing staff

• Consults on and coaches on developing business cases to justify improvement initiatives

Clinical Policies and Standards

• Monitors different types of clinical practice to ensure compliance with standards

• Evaluates existing and evolving standards and procedures and their impact on the organization

• Informs others on advanced clinical standards and policies across medical specialties

• Collaborates with other functions in establishing and documenting joint standards

• Participates in the development of clinical policies and practices

• Develops control and monitoring mechanisms for clinical policies adherence

Healthcare Policy and Ethics Compliance

• Shares experiences with addressing diverse problems in healthcare policy compliance

• Demonstrates best practices for dealing with complex compliance or non-compliance situations

• Guides others in making correct decisions when faced with ethical dilemmas

• Designs or revises organizational practices and procedures to ensure compliance with policies

• Supports and coaches on mechanisms that encourage attention to compliance issues; all clinical activities

• Participates in translating policy changes into operational programs and services

Healthcare Regulatory Environment

• Implements programs as needed to comply with diverse healthcare laws or regulations

• Monitors regulatory compliance of all healthcare practices to ensure no violations

• Evaluates key aspects of pending healthcare regulations and legislation that may impact company

• Provides recommendations and implements solutions to existing and potential legal problems

• Shares main considerations and issues related to laws and regulations in the implementation of healthcare practices

• Collaborates and communicates with all departments of healthcare organization for the preparation for external audits.

JOB STANDARD QUALIFICATIONS

A. Education/Skills

· Bachelor's Degree

B. Experience

· Minimum of 3-5 years of clinical patient care experience in a relevant setting

· Minimum of 2 years of healthcare leadership

C. Licenses, Registrations, or Certifications

· RN License in state of employment or compact

· BLS

·

Work Type:

Full Time

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