Clinical Case Manager - Bridgewell

Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education and employment training. We're committed to helping people in need, from those with autism to people with substance use disorders, become engaged members of their communities. Bridgewell is also the industry leader in developing innovative offerings in response to unmet or emerging needs.

Our employees take pride in making everyday count to its fullest. They are committed to adding value to the lives of people we support, and they bring energy, ideas and a passion for service. Does this describe you? Then please consider joining our incredible team!

Connecting People with Possibilities

Mission: Bridgewell inspires hope and empowers people experiencing life challenges to achieve their fullest potential.

Summary: The Clinical Case Manager is responsible for providing case management services to individuals who are residing at the Recuperative Care Center. The case manager will engage/re-engage guests, assist in the attainment of maintaining of benefits, build relationships with community providers, develop and coordinate the discharge plan, link the individual with ongoing services for post discharge, remove any perceived or real barriers to service, and actively participate as an integral part of the interdisciplinary team.

Schedule: Per Diem

Essential Duties & Responsibilities:

1. Develop and maintain positive relationships with local service agencies, providers, realtors, and community landlords.
2. Demonstrate knowledge of the principles of growth and development and the ability to apply these principles in assessing and interpreting guest information. Demonstrate working knowledge of substance use disorder, and mental health services within the community and build working relationship with other community organizations.
3. Demonstrate competency in planning and implementing guest care plans and discharge plans based on age-related needs and input from the individual. Create opportunities and provide support to guests in making decision to develop their skills and foster independence.
4. Oversee all medical, clinical and financial needs of the guest during their recuperative stay.
5. Provide leadership to all staff by creating a positive work climate and creating a cohesive team environment. Communicate with on-call and management staff any concerns or issues that arise related to the care of our guest, staffing concerns or general needs of the program in the absence of an on-site manager.
6. Participate in the on-call rotation.
7. Independently provide case management services to all guests residing in recuperative care. Case management functions include engagement and relationship building, assessment, treatment planning, therapeutic interventions, interdisciplinary coordination, crisis intervention, monitoring referrals, discharge planning and advocacy.
8. Conduct individual and group informational/ educational sessions focused on ensuring housing stabilization, housing challenges and other issues.
9. Work with guests on maximizing benefits and income including entitlements, work opportunities, and insurance management.
10. Regularly coordinate and participate in interdisciplinary case conferences with other providers at Recuperative ace and within the community.
11. Maintain core training certifications including CPR/F and OSHA.
12. Attend staff meetings, meetings and in service training in order to maintain applicable core training and certifications.
13. Other duties as assigned.
14. Maintain guest medical record in TIER.
15. Provide support to guests with completing housing applications/ education applications and other needs associated with housing and continuing education documents.

Required Education/Experience:

1. Preferred educational background: Bachelor Degree or equivalent license with either the Department of Public Health or Department of Mental Health. A minimum of three years clinical case management experience with an emphasis on care planning or discharge planning.
2. Experience managing individuals with substance use disorder and mental health conditions and comfortable working with homeless and / or low-income individuals.
3. Demonstrate ability to work independently, coordination documentation flow as required and interface with management and medical services staff as needed.

Required Skills/Knowledge:

1. Knowledge of housing services, challenges, and resources within demographic are
2. Knowledge of Massachusetts entitlements, housing subsidies, vocational opportunities, and State insurance programs.
3. Excellent organizational and problem solving skills
4. Warmth, empathy, and ability to set limits while maintaining a positive and respectful attitude. Flexibility, good judgment, organizational skills, and reliable
5. Proficient in using computer, word processing, spreadsheets, navigation of internet
6. Bilingual/bicultural preferred especially in Spanish or Khmer.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee is frequently required to climb stairs.
2. The employee must be able to lift and/or move up to 20 pounds.
3. The employee must have a normal range of eyesight with or without corrective lenses, and have a normal range of hearing with or without corrective equipment.

Why Should You Apply: If top benefits alone don't sway you, then our compassionate and collaborative work environment should! Bridgewell is committed to training and developing staff and provides the opportunities for you to have a positive impact in the work you do.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Requires acceptable CORI results according to Bridgewell policy.

Bridgewell is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.