Clinical Care Coordinator - Continuum Care of King

CONTINUUM CARE HOSPICE

Continuum Care is one of the top and fastest growing hospices in the Pacific Northwest and has received the honor of winning the Best in the PNW for the Seattle Times People's Choice Award for 2023 & 2024. Being a part of the Continuum Team means you are joining a company with rapid growth within the current counties of services as well as new counties opening up each year, all of which brings great potential for professional growth in all areas and disciplines. Even with this rapid growth, Continuum has been able to maintain the "small-town feel" where co-workers are often considered friends and a wonderful work family and reaching the CEO or VP is as easy as reaching anyone else in the company. With competitive wages, benefits packages, and the potential for your own personal and professional growth, careers with Continuum are hard to pass up. Learn more about our Company at www.continuumwa.com We look forward to meeting you.

JOB TITLE: Clinical Care Coordinator

SUPERVISOR: Business Office Manager / Director of Human Resources

WAGE: $26-29 / hour DOE

SCHEDULE: Monday - Friday 8 am to 5 pm with 1 hour lunch

JOB DESCRIPTION SUMMARY

The Clinical Care Coordinator provides administrative support to the Clinical Care team by managing the electronic medical records system. The Clinical Care Coordinator also supports administrative functions of the back office to include, but not limited to: Scheduling field clinicians, tracking and updating CTI's and Outside Attending Physician Agreements, uploading orders received, monitoring faxes for incoming orders or referrals, attending biweekly IDG and acting as Scribe, and processing general workflow for your team. 

The Clinical Care Coordinator offers training and ongoing support to new Clinical Care Coordinators.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

1. Accurately enters a variety of data into various information systems

2. Executes workflow functions in electronic medical record system, Home Care Home Base (HCHB)

3. Verifies accuracy of data entered through collaboration with Clinical Manager(s) and/or Clinical Director

4. Manages incoming phone calls and directs to the appropriate team member

5. Provides customer support to patients and colleagues via phone, email and fax

6. Alerts appropriate management team members regarding potential compliance issues.

7. Maintains confidentiality of PHI and organization information at all times

8. Order DME and alerts DME supplier when equipment is no longer in use/needs to be exchanged for other, etc.

9. Participates and scribes IDG meetings

10. Performs other specific projects relating to office procedures

11. Provides training and ongoing support to new Clinical Care Coordinators within the region

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

POSITION QUALIFICATIONS

1. High School Diploma (College Degree Preferred)

2. At least two (2) years health care experience, preferably in hospice

3. At least five (5) years customer service experience

4. Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities

5. HCHB/Pointcare knowledge is preferred but not required

6. Proficient in Google Applications