Clinical Business Analyst-(3305447) - Partners Healthcare System

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Opportunity

The Clinical Business Analyst I works with users to provide software support services. S/he will also work with users to understand clinical and business workflows, document functional requirements, execute test scripts and user acceptance testing.
The specifics associated with this role are described in the attached Position Summary.

Principal Duties and Responsibilities:

• Support and educate users of on the use of clinical and complementary applications. Prepare end-user training materials.
• Identify and resolve issues, escalating as needed for timely resolution.
• Provide high quality service to users, according to defined service level agreements.
• Create and run reports as needed using tools such as Epic Reporting Workbench.
• Document and analyze business processes and workflows to help drive business process improvements and ensure accuate system configuration.
• Produces specification documents with guidance from senior staff.
• Assist with developing and executing user acceptance testing plans including creation of test cases.
• Communicate status of various team efforts to leadership and other stakeholders, including preparing presentations in collaboration with senior staff.
• Participate in team meetings to discuss team and project activities, issues, changes, and communications.
• Assist in identifying and recommending best practices for business analysis, training and end user support functions.
• Use recognized project management tools and methodologies
• Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
• Other duties as assigned.

Qualifications

• Bachelor’s Degree in Business, Information Technology, Healthcare or a related field required
• Three or more years of healthcare information technology experience with knowledge of clinical systems
• Epic Certification desired or must obtain Epic training as outlined by program requirement
• A combination of education and experience may be substituted for requirements

Skills/Abilities/Competencies:

Experience providing training and support to end users, preferably in a healthcare setting
• Strong analytic and problem-solving skills
• Ability to learn and understand clinical workflows
• Ability to effectively translate business requirements to functional requirements
• Possess strong interpersonal skills to effectively communicate with technical and non-technical staff
• Requires minimal direction from leadership and possesses the ability to learn quickly
• Ability to effectively conduct small meetings, both formal and informal
• Strong written and verbal communication skills including facilitation and presentation
• Knowledge of Microsoft Office365 and other popular office productivity solutions

Working Conditions:

Hybrid model required.

Standard office environment with 2x a week local travel to Mass General Brigham site Assembly Row. May also require travel for training.
• On-call coverage expected as business needs dictate.
• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office working conditions. The noise level in the work environment is quiet to moderate.

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.