Clinical Business Analyst-(3304647) - Partners Healthcare System
Somerville, MA
About the Job
About Us
As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
The Opportunity
The Clinical Business Analyst I works with users to provide software support services. They will also work with users to understand clinical and business workflows, document functional requirements, execute test scripts and user acceptance testing.
This role is primarily focused on the Epic Optime, Anesthesia, Cupid, ASAP and Pheonix. The candidate will also be responsible for supporting for several internally developed applications that integrate with Epic.
This role supports clinical users of Brigham and Women’s Hospital and Brigham, Women’s Faulkner Hospital, Harbor Medical Associates and Foxborough procedural areas. The candidate will act as a key liaison between the operational and clinical community and Enterprise teams. The Clinical Business Analyst will use their knowledge of application functionality, system processes and clinical workflows to provide exceptional customer support and troubleshooting. Support consists of telephone support, along with classroom, and at-the-elbow support in patient care areas.
The Clinical Business Analyst is primarily focused on the Epic Optime, Anesthesia, Cupid, ASAP and Pheonix. The candidate will also be responsible for supporting for several internally developed applications that integrate with Epic.
This role supports clinical users of Brigham and Women’s Hospital and Brigham, Women’s Faulkner Hospital, Harbor Medical Associates and Foxborough procedural areas. The candidate will act as a key liaison between the operational and clinical community and Enterprise teams. The Clinical Business Analyst will use their knowledge of application functionality, system processes and clinical workflows to provide exceptional customer support and troubleshooting. Support consists of telephone support, along with classroom, and at-the-elbow support in patient care areas.
Under the direction of the Manager for Brigham Digital Clinical Departmental Information Systems, the individual in this role will:
- Primarily function in a support-based role working with end-users through day, overnight and weekend call on a rotating basis. The primary application supported will be Epic Optime/Anesthesia, Epic Cupid, Epic ASAP, Epic Pheonix, Reporting Workbench and any complementary/vendor applications supported by the Departmental team.
- Provide in-person support at Brigham and Women’s Hospital and Brigham and Women’s Faulkner and distributed offsite locations.
- Provide off hours (weekends and/or evenings) on-site support multiple times per year for Epic upgrades and other organizational project “Go-Lives”.
- Applicant must be able to create and maintain healthy working relationships with the end users, leadership, and satellite staff.
- Create, or update, change related training and communication materials as it relates to the above supported Epic module changes.
- Document and analyze business processes and drive business process improvement workflows.
- Functional and technical requirements definition.
- System testing/quality assurance.
- Identify system and related operational issues and provide recommended solutions.
Principle Duties and Responsibilities:
- Support and educate users of on the use of clinical and complementary applications. Prepare end-user training materials. • Identify and resolve issues, escalating as needed for timely resolution.
- Provide high quality service to users, according to defined service level agreements.
- Create and run reports as needed using tools such as Epic Reporting Workbench.
- Document and analyze business processes and workflows to help drive business process improvements and ensure accurate system configuration.
- Produces specification documents with guidance from senior staff.
- Assist with developing and executing user acceptance testing plans including creation of test cases.
- Communicate status of various team efforts to leadership and other stakeholders, including preparing presentations in collaboration with senior staff.
- Participate in team meetings to discuss team and project activities, issues, changes, and communications.
- Assist in identifying and recommending best practices for business analysis, training and end user support functions.
- Use recognized project management tools and methodologies.
- Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
- Other duties as assigned.
Hybrid Working Model
- M-F Eastern Business Hours Onsite Assembly Row and MGB Brigham sites, 2x a week and more or less as needed for business needs
Meetings in Somerville and will specifically support Brigham and their affiliate locations, Francis St Boston and other Boston Sites
- Requires Travel to Mass General Brigham sites. May also require travel for training.
- On-call coverage expected as business needs dictate.
While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.
Qualifications:
- Bachelor’s Degree required
- 3+ years of healthcare information technology experience
- A combination of education and experience may be substituted for requirements
Skills and Abilities:
- Epic experience in one of the above clinical applications desired.
- Experience in the development, support or operation of software applications in a healthcare setting.
- Excellent oral and written communication skills.
- Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
- Demonstrated analytic and problem-solving skills.
- Ability to learn quickly.
- Knowledge of Microsoft Office 365 and other popular office productivity solution.
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.