Clinical Admissions and Outreach Coordinator - Step By Step Supportive Services, Inc.

Purpose

Step by Step Supportive Services empowers adults who deal with challenging mental health experiences to lead enriching, independent lives through a supportive environment and community connection. In our holistic approach to care, we respect individual needs and differences and encourage the collaborative support of family and loved ones. We strive to empower each person to tap into their unique strengths as they work towards creating fulfilling, independent lives.

Responsibilities

• Ensure admissions process, referrals and referral pipeline are managed in an effective, efficient, and consistent way so that all 16 residential units are filled throughout the year with minimal vacancy.
• Leading and collaborating with the clinical team to manage all referrals and admissions for the program, including facilitation of site visits, review of admissions materials, conducting clinical interview assessments, and coordinating participation in MEALS programming and/or therapeutic groups.
• Develop SxS annual marketing plan and budget for review with senior leadership team, and approval by Executive Director. Implement plan with staff designated to marketing support.
• Collaborate with and provide weekly referral updates to senior leadership team.
• Produce quarterly admissions/referrals report for submission to the Board of Directors gathering applicable data from the EMR system.
• Maintain and expand marketing database.
• Develop, manage and expand relationships with outside agencies, referral source and community stakeholders.
• Represent SxS at local and national conferences.
• Manage and create marketing materials. Ensure all marketing materials are kept up to date.
• Develop and publish the quarterly marketing newsletter. Implement plan with staff designated to marketing support.
• Implement and support open houses and other SxS marketing initiatives. Implement plan with staff designated to marketing support.
• Coordinate, manage, and oversee quality improvement practices as they relate to service execution of new admits and referrals.
• Ensure documentation for direct reports is up to date and in compliance with agency and state regulations.
• Ensure all documentation is kept up to date for inquiries, referrals, and referral sources in EMR system.
• Remain available and accessible during designated on-call rotation weeks.
• Provide clinical and administrative supervision to direct report and provide coverage for Clinical Leadership Team supervises as requested.
• Serve as a liaison to clients, internal and external stakeholders.
• Serve as a liaison to property management company at Residential building to ensure effective service execution for referrals and new client onboarding.
• Effective communication and coordination with SXS finance department around service contracts and administrative documents needed for move-in.
• Coordinate and attend discharge, new client handoff & pre-admit meetings as scheduled.
• Update staff with monthly client/staff directories.
• Provide direct support to clients as needed and maintain a small caseload.
• Return all emails and phone calls within 1 business day.
• Other duties as assigned.

Qualifications

• Master's Degree in relevant human services field preferred.
• Licensed as an Independent Clinical Social Worker or Mental Health Counselor preferred (LICSW or LMHC) preferred.
• At least one year of marketing and clinical admissions experience.
• Computer literate and well versed in MS Suite and familiarity with EMR systems.
• Ability to consistently meet all necessary background and credentialing requirements.
• Valid driver’s license. Must have reliable transportation to and from work.