Clinical Administrator Coordinator - UnitedHealth Group

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.^SM

Optum Colorado has an immediate opening for a friendly, patient focused and detailed oriented Clinical Administrative Coordinator to join our team.

The Clinical Administrative Coordinator works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service. Supports the teams in meeting financial, clinical and service goals.

Schedule: Monday through Friday an 8-hour shift between the hours of 7 am to 6 pm Mountain Standard time. The schedule with be determined by the hiring manager upon hire. This is for a full-time (40 hours/week) position. 

Location:2405 RESEARCH Parkway, Colorado Springs 80920

Primary Responsibilities:

• Check in patients

• Applies knowledge/skills to activities that often vary from day to day

• Manage administrative intake of members via reporting and data entry

• Process incoming and outgoing referrals and monitor work queues and email boxes.

• Assist the clinical staff with uploading of documents mailing out information

• Handle resolution/inquiries from members and/or clinical team

• Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles

• Demonstrates a moderate level of knowledge and skills in own function.

• Requires little assistance with standard and non-standard requests.

• Solves routine problems on own.

• Works with supervisor to solve more complex problems.

• Prioritizes and organizes own work to meet agreed upon deadlines.

• Works with others as part of a team.

• Manage administrative intake of members

• Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers

• Assist the clinical staff with setting up documents

• Assist the clinical staff with onboarding new employees

• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group?  Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance Program

• Employee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• High School Diploma /GED (or higher) 

• 3+ months of customer service experience

• Intermediate level of proficiency with MS Word, Excel (create, edit, save documents), Outlook (email and calendar management), Teams and ability to use multiple web applications

Preferred Qualifications:

• Bachelor’s Degree (or higher)

• Experience working in a hospital, physician's office or medical clinic setting

• A clerical or administrative support background

• 1 + years of experience working with medical terminology

Soft Skills:

• Ability  to work consistently on a computer for long periods of time

• Excellent time management, organizational, and prioritization skills

• Ability to take initiative and work independently in a fast-paced environment 

• Strong interpersonal skills

• Positive and can-do attitude

• Strong communication and written skills and excellent critical thinking skills 

Colorado Residents Only: The hourly range for Colorado residents is $16.00 to $31.44 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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